Sylvan Learning · 4 months ago
Center Director
Paramus, NJ
Full-time
Onsite
Director/ExecutiveSylvan Learning is an educational organization focused on providing quality learning experiences. The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies while ensuring a consistent educational experience for customers and managing day-to-day operations.
E-LearningEducationHigher Education
Responsibilities
Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
Manages the day-to-day operation of the Center
Meets sales and expense financial targets
Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
Reviews all corporate communication and ensures communications flow to the Center’s staff
Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
Promotes financing options that meet the customer’s needs and manages the application/closing process
Manages marketing and sales activities to drive new enrollments
Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
Ensures the professional appearance of the Center according to Sylvan standards
Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being
Qualification
Required
Four year degree required
Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
Experience using Microsoft Word and other standard business applications used by the Center
Knowledge of general office equipment such as copiers, printers, and office phones
Strong customer service, interpersonal, and communication skills
Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
Sales skills with a strong sense of urgency
Ability to supervise, coach, and develop Center staff
Strong presentation skills for small group opportunities
Ability to track and interpret business metrics and financial statements
Strong analytical and problem solving skills
Strong word processing, data entry, and other administrative skills
Strong organizational skills
Proven ability to manage multiple tasks and be flexible
Proven ability to communicate effectively in writing
Ability to proofread and edit copy
Ability to work collaboratively
Strong team player
Ability to work a flexible schedule, including evenings and weekends
Preferred
Experience using social media (Facebook, Twitter, etc.)
Familiarity with instructional technology and tablet computers
Outgoing people-oriented approach
Company
Sylvan Learning
Sylvan Learning consists of franchised and corporate supplemental learning centers.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.45M2024-09-13Grant· $0.45M
2024-02-20Acquired
Leadership Team
John McAuliffe
CEO
Missy Roh
Owner/CEO
Recent News
NH Business Review
2025-03-15
Morningstar, Inc.
2025-01-14
Company data provided by crunchbase