Assistant Director, University CRM jobs in United States
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Oklahoma State University · 11 hours ago

Assistant Director, University CRM

positionStillwater, OK
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
money$65K/yr - $80K/yr
date3+ years exp

Oklahoma State University is seeking an Assistant Director for their University CRM team to enhance student retention and persistence. The role involves project management, team supervision, and the implementation of the Slate CRM for effective communication and data management across the university.

EducationSocial ImpactUniversities
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Help lead Oklahoma State University’s University CRM team to accomplish the retention and persistence goals of the institution
Utilize skills in project management in partnership with the Director for the overall implementation and administration of multiple instances of the Slate CRM for student, faculty, and staff success
Provide day-to-day management for the Slate team and supervise 2 full-time CRM specialists and a full-time communication specialist
Provide leadership within the University CRM team and manage various initiatives, including developing a robust academic advising and academic alert system within Slate
Adopt Slate as a campus-wide engagement and communication platform across all OSU units
Integrate with other campus systems and processes to provide a holistic view of current OSU students within Slate
Partner with various offices on campus to develop and support administrative processes in Slate that improve the end-user experience through forms, communications, and workflows
Initiate, build, and maintain relationships with campus stakeholders who will use the CRM and manage a rigorous training program for new and existing Slate users across the University

Qualification

Slate CRMData analysisProject managementDatabase managementCommunication platformsData management conceptsData visualizationStatistical softwareProgramming languagesCommunicationTeam collaborationCritical thinkingOrganizational skillsCreativityStrategic thinkingAdaptabilityProblem identification

Required

Master's Related field (degree must be conferred on or before agreed upon start date)
Three years' experience with data analysis, database management, software systems, communication platforms, project management and reports
Experience utilizing software applications to support the planning, development, and coordination of university efforts to support and retain students
Working knowledge of data management concepts, including relational databases, data security, data governance, and system maintenance
Project management experience required
Excellent communication skills and demonstrated ability to represent the office on data-driven issues with campus partners
Ability to manage multiple competing priorities at one time; assist with the planning, installation, and operation, and effective utilization of all information systems related to data analysis and reporting
Demonstrated ability to work as a team member, adaptable and proactive in problem identification and resolution, critical thinking, and acceptance of improved technology and data collection, measurement, and presentation in a fast-paced environment

Preferred

Four years' experience with data analysis, database management, software systems, communication platforms, project management, and reports; Demonstrated experience supervising full-time staff in a dynamic environment
Demonstrated organizational skills, creativity, logic, and strategic thinking in a dynamic environment
Demonstrated ability to develop and implement new technologies and/or services in a high-impact environment, including robust training to end-users
Previous experience in higher education or a related field with organizational processes is preferred
Previous experience with project management systems and constituent relation management (CRM) systems and other university software, including Technolutions Slate and Ellucian Banner
Demonstrated experience with programming languages such as HTML, XML, SQL, VBA, JavaScript, etc
Experience with statistical software (R, SAS, Stata, etc.) and/or data visualization software (Tableau, SAS Viya, etc.)

Company

Oklahoma State University

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Oklahoma State University is a modern land-grant university that prepares students for success. OSU is America’s Brightest Orange.
dateFounded in 1890
location
Stillwater, Oklahoma, USA
people-size1001-5000 employees
web-link
https://go.okstate.edu/

H1B Sponsorship

Oklahoma State University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (63)
2023 (83)
2022 (68)
2021 (60)
2020 (70)

Funding

Current Stage
Late Stage
Total Funding
$261.63M
Key Investors
State of OklahomaU.S. Department of AgricultureU.S. Environmental Protection Agency
2025-05-29Grant· $250M
2024-12-10Grant· $0.09M
2024-07-17Grant· $10M

Leadership Team

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William Paiva
Executive Director & Founder | Center for Health Systems Innovation (CHSI)
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Company data provided by crunchbase