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Tower Federal Credit Union · 1 month ago

Physical Security & Business Continuity Assistant

Laurel, MD

Part-time

Onsite

Entry Level

$24.82/hr - $31.02/hr

3+ years exp

Tower Federal Credit Union is seeking a Physical Security & Business Continuity Assistant to support their Physical Security Specialist and Business Continuity Coordinator. The role involves performing administrative functions, coordinating with vendors and staff, and responding to security incidents to ensure a secure environment for members and staff.

Responsibilities

Serves as a designated contact for emergency activation under the Business Continuity and Physical Security programs

Provides administrative support for Physical Security, Business Continuity and COO

Supports access control administration (badges, logs, vendor coordination)

Assists with scheduling, documentation, and maintenance of security systems (alarms, cameras, etc.)

Tracks and documents compliance activities and support internal audits

Prepares and maintains official security and continuity governance records, including version control, retention, and audit trail documentation for compliance reviews

Coordinates and assists with vendors and internal teams for physical security needs

Supports scheduling meeting coordination and preparation of presentations, reports and correspondence

Tracks project milestones and ensures follow-ups and after-action items are completed and documented

Assists in maintaining and updating Business Continuity and Disaster Recovery Plans

Helps coordinate emergency response drills and continuity exercises

Maintains emergency contact lists, supply inventories, and training records

Supports after-action reporting and continuity documentation

Maintains organized records and reports for both security and continuity functions

Records meeting minutes and tracks follow-up action items for Business Continuity Team; Physical Security Team / Incident Response debriefs

Attends training to stay current on industry procedures and protocols

Processes expense reports and tracks invoices / budget spend for physical security and continuity vendors

Manages the Physical Security & Business Continuity intranet pages, ensuring up-to-date emergency contact info, maps, guides, and procedures

Uses Board or enterprise governance platform (i.e., , SharePoint, intranet) to maintain documentation and securely distribute materials

Coordinates regulatory examinations, internal audits, and vendor assessments related to physical security and business continuity

Assists with special projects, research, and follow-up on operational initiatives

Acts as the co-primary logistics lead for business continuity exercises, including materials, participants, technology readiness, agendas, and recording outcomes

Assists with RFP documentation and support (camera system replacement, access control upgrades, alarm vendor renewals)

Travels independently to Tower branches or facilities, as needed, for system maintenance, vendor coordination, or emergency response assistance

Maintains readiness to respond to regional or facility-based continuity events

Provides on-call availability 24/7 for alarm calls, after-hours incidents, or emergency notifications, and supports coordination with law enforcement, vendors, or internal response teams as directed

Assists in the initiation and coordination of emergency activation activities under the direction of the COO, Physical Security Specialist, or Business Continuity Coordinator. If all three are unavailable, works with the CEO as the primary coordinator

Qualification

Emergency planningPhysical securityAdministrative supportMicrosoft OfficeOrganizational skillsTeamworkConfidentialityFlexibilityCommunication skills

Required

Maintains the necessary security clearances and access permissions to enter restricted areas or base branches in compliance with Tower Federal Credit Union policies and facility requirements. Must have clearance upon hire or complete within 6 months of hire

Three years of administrative experience

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) including report and presentation creation, file version control, and shared platforms

Ability to write clear, accurate business correspondence, produce reports, and document findings

Strong organizational skills and attention to detail

Experience coordinating work across departments and vendors, including scheduling, logistics, and follow-up activities

Or equivalent combination of education and experience

Ability to maintain strict confidentiality when working with sensitive information, including access permissions, emergency plans, and internal response documentation

Ability to work independently

Ability to respond flexibly during incidents or drills

Ability to learn and work in a fast-paced environment

Ability to write routine reports, internal and external communications

Ability to prioritize diverse job assignments and meet established deadlines

Ability to work in a team environment and work with others

Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC

Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate

Ability to lift up to 15 lbs., with or without assistance, in compliance with ADA

Must have the ability to go to community branch emergencies 24-7 a day (i.e. alarms, robberies, member security incidents.)