Lyra · 1 month ago
Level 3 Service Desk Technician
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expLyra Technology Group is a family of industry leading technology service businesses. They are seeking a Level 3 Service Desk Technician who will provide remote support to clients, manage and troubleshoot hardware and software, and document work performed. The ideal candidate will have a strong background in IT support and a passion for optimizing technology infrastructure.
Intelligent SystemsNews
Responsibilities
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Works closely with clients, staff members, hardware and software vendors, and service providers
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Serve as an escalation point for complex support issues
Documenting work performed including a description of issue work performed, time worked, and any follow-up required
Maintaining up-to-date client documentation
Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects
Answering phones for inbound support calls when receptionist is not available
Occasionally providing in-person support to clients visiting our office or onsite at the client's offices
Demonstrating good oral and written communication skills, including ability to communicate technical information to non-technical people
Helping with training newly hired employees and cross-training existing employees
Qualification
Required
Two-year associate's degree or four-year bachelor's degree in the field of computers, network administration or Information Technology, or equivalent experience and/or training
Providing proactive and reactive remote technical support to clients via telephone, email, and remote control
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Serve as an escalation point for complex support issues
Documenting work performed including a description of issue work performed, time worked, and any follow-up required
Maintaining up-to-date client documentation
Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at clients' offices, implementing projects
Answering phones for inbound support calls when receptionist is not available
Occasionally providing in-person support to clients visiting the office or onsite at the client's offices
Demonstrating good oral and written communication skills, including ability to communicate technical information to non-technical people
Helping with training newly hired employees and cross-training existing employees
Preferred
5+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses
Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience
Proficiency in installing and maintaining Azure cloud-based infrastructures
Current relevant certifications from vendors such as Microsoft and CompTIA
Company
Lyra
Heading towards the payment of tomorrow! Have you ever wondered what could happen behind each transaction? Lyra, an independent French company with international reach, has successfully established itself in the payment and fintech ecosystem since 2001.
201-500 employees
H1B Sponsorship
Lyra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2012-04-13Acquired
Leadership Team
Alain Lacour
chairman
Recent News
Company data provided by crunchbase