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Radian · 3 days ago

Closing Services Specialist - Remote

United States

Full-time

Remote

Entry, Mid Level

$19/hr - $27/hr

2+ years exp

Radian is a fintech servicing the mortgage and real estate services industry, committed to seeing the potential in every person and idea. The Closing Services Specialist II is responsible for managing the loan closing process, ensuring all documents are accurate and providing exceptional customer service throughout the process.

FinanceFinancial ServicesInsuranceReal EstateRisk Management

Culture & Values

Responsibilities

Once closing disclosure request is obtained, verify clear to close, vesting, payoffs, taxes, HOA's, insurance premiums, loan amounts, fees and borrowers’ funds are okay in order to return the settlement statement/disclosure to the lender

Continuously monitor daily queues to ensure orders are followed up and completed within service level agreements

Review closing package prior to the scheduled closing date to ensure file is fully balanced and can be recorded properly after closing

Address inquiries from lenders, borrowers, internal staff, and management in a professional and timely manner

Provide excellent customer service through all communications including inbound/outbound phone calls and emails

Return modifications of closing disclosure/statement according to the lenders closing instructions

Assist in training for new team members

Perform other duties as assigned or apparent

Qualification

Closing process knowledgeCustomer service skillsTyping/data entry skillsMicrosoft Office proficiencyMulti-tasking abilityAttention to detailTeam playerVerbal communication skillsWritten communication skillsProblem-solving ability