People Science · 2 months ago
Vertical Carrier Account Manager
Plano, TX
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expPeople Science is seeking to hire a highly motivated and customer-oriented professional as an Account Manager with direct experience in the carrier/wholesale telecom space. This role involves managing a portfolio of carrier partners, driving revenue, supporting order flow, and ensuring strong partner satisfaction.
ConsultingRecruitingStaffing Agency
Responsibilities
Manage and grow a portfolio of existing carrier accounts
Respond to partner requests, handle quoting, and support RFPs/RFQs
Oversee order flow: quote order submission install billing escalation support
Understand partner network maps, on-net/off-net capabilities, and build strategies around footprint expansion
Maintain strong relationships with carrier contacts in sales, engineering, operations, and procurement
Drives new and incremental revenue ideas with Account Executives
Acts as a key contributor in a complex and crucial environment
Performs both transactional account management as well as organic new business development
Builds connections with key decision-makers at both the agency and client levels
Maintains up-to-date customer records and participates in sales forecasting
Provides feedback and suggestions to management regarding new product additions
Qualification
Required
Strong knowledge of carrier service types, circuit IDs, and telecom terminology
Familiarity with selling or supporting services such as: Ethernet transport (E-Line, E-LAN, EVPL, EPL) DIA, IP transit, NNI/ENNI, Backhaul (wireless, fiber, middle mile), Voice services
Understanding of circuit provisioning, order management, and general delivery lifecycle
Experience collaborating with Sales Engineers, Provisioning, Billing, and NOC teams
Excellent communication and account-ownership mindset
Able to navigate complex carrier processes and follow up relentlessly
Organized with strong attention to detail (critical in carrier order management)
Preferred
2+ years in carrier/wholesale account management or carrier support roles preferred
Experience with Salesforce, or similar systems is a plus
Bachelor's Degree Preferred (Not required)
Company
People Science
People Science is a consulting and staffing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christine Nichlos
Founder & CEO, People Science RPO and HireGate
Recent News
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