Vermont State University · 1 month ago
Student Success Assistant
Randolph Center, VT
Full-time
Onsite
Entry Level
$19.13/hr - $19.13/hr
2+ years expVermont State University is committed to fostering student success and is seeking a Student Success Assistant to provide frontline support to students. This role involves assisting students with various needs, maintaining resources, and collaborating with departments to enhance the overall student experience.
AlumniEducationHigher Education
Responsibilities
Serve as the first point of contact for students, connecting them with appropriate resources as needed
As the first point of contact, work collaboratively across departments and within Student Success to achieve Vermont State University student success goals, the university’s mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives
Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the like
Assist students with transactional needs and support in use of academic, advising, career services, academic support, disability services, and registration tools
Assist faculty and staff with basic advising and registration questions and provide first-level support for use of related technology
Monitor and update student success resources such as student kiosks, web pages, online resources, forms, and the like
Manage data, run reports, update lists, and the like for advising and other student success functional areas, including but not limited to summer registration, activity completion, event attendance, student alerts, and outreach campaigns
Manage transactional aspects of the change of advisor process
Register dual enrollment students for classes and serve as point of contact
Register continuing education students for classes and serve as point of contact
Manage TRIO application process, assign, and notify students
Event planning and marketing
Manage general email inboxes, forwarding emails to the correct contact if needed
Supervise student employees
Provide administrative support for Student Success staff, such as scheduling meetings, maintaining shared file storage and access, ordering supplies, submitting invoices, requesting meeting space, submitting work orders, planning events, and the like
Perform other related duties as assigned
Qualification
Required
Associate degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired
Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion
Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting
Experience recording notes and collecting data pertaining to services
Excellent interpersonal and oral and written communication
Strong organizational and problem-solving
Experience with (or ability to learn) technologies such as Aviso, Colleague, Self-Service, Slate, Microsoft products, and Perceptive Content
Proven record of accountability and follow-through with the ability to meet
Demonstrated ability to work in a fast-paced environment and adapt to changing work
Demonstrated ability to positively influence student skill development, such as communication skills, leadership skills, academic skills, technical skills, non-cognitive or ‘soft' skills, and social skills
Demonstrated ability to foster student development in the attainment of student success goals, such as academic purpose, sense of belonging/identity, agency, career readiness, civic readiness, access & equity
Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion
Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment
Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success
Ability to work some weekends and evenings to provide student support outside of normal business hours
Preferred
Bachelor's degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Tuition Waiver to Vermont State Colleges
Tuition Waiver to UVM for dependent children
Employee Assistance Program
Long Term Disability
14 Paid Holidays
Medical, Personal, and Vacation Leave
Company
Vermont State University
Vermont State University offers career-focused education accessible to students in Vermont and the region.
1001-5000 employees
H1B Sponsorship
Vermont State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$7.8MKey Investors
U.S. Department of EducationNational Science FoundationNorthern Border Regional Commission
2025-07-09Grant· $6M
2024-09-26Grant· $1.8M
2024-01-31Grant
Leadership Team
Karry Booska
Assistant Director of Community Partnerships for Career Development
Oyibo Afoaku, Ph.D.
Chief Diversity Officer
Recent News
2025-12-17
vermontbiz.com
2025-12-05
2025-11-14
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