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East West Bank · 3 weeks ago

Mortgage Support Manager

El Monte, CA

Full-time

Onsite

Senior Level

$95K/yr - $120K/yr

5+ years exp

East West Bank is a premier financial institution that serves as a bridge between the East and West. The Mortgage Support Manager is responsible for supporting Mortgage Loan Originators by resolving complex loan scenarios and improving client satisfaction through collaboration with various departments.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Serve as a dedicated escalation and resolution point for MLOs facing challenges in structuring or progressing mortgage loans

Partner closely with Private Banking MLOs and seasoned originators to address high-touch or complex client needs

Troubleshoot issues related to loan eligibility, documentation, system errors, investor overlays, and guideline exceptions

Collaborate with underwriting, processing, closing and mortgage compliance teams to streamline workflows and remove bottlenecks

Develop and maintain a strong understanding of mortgage products, investor guidelines, and internal policies

Provide guidance on structuring unique or non-standard loan requests for high-networth clients

Monitor trends in issues or roadblocks to recommend systemic improvements or policy updates

Train and mentor newer MLOs on navigating internal processes and systems

Participate in new product rollouts, system enhancements, and process improvement initiatives as a liaison for the MLO voice

May perform other duties as assigned

Qualification

Residential mortgage lendingAgency loan productsNon-agency loan productsJumbo loan productsProblem-solving in regulationsSupport for high-net-worth clientsCommunication skillsRelationship-building skillsNavigating internal systemsCoordinating across departmentsSupport role experienceInvestor-specific guidelinesEncompass loan systems