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Affinius Capital · 4 hours ago

Senior Desktop Support Technician

San Antonio, Texas Metropolitan Area

Full-time

Onsite

Mid, Senior Level

4+ years exp

Affinius Capital is a company that invests across the risk spectrum for a global client base, managing over $61 billion in assets. The Senior Desktop Support Technician provides advanced technical support for end-user computing environments, ensuring the stability, security, and efficiency of desktop systems and managing complex technical issues.

LendingProperty DevelopmentReal Estate Investment

H1B Sponsor Likely

Responsibilities

Serve as one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams

Manage and track support requests through ServiceNow, ensuring accurate documentation and timely resolution

Configure, diagnose, reload, troubleshoot, and repair Windows and macOS laptops, desktops, and associated peripherals

Assist with Active Directory and Entra ID administration and user account management

Support and maintain Microsoft 365 applications and services, including Teams and Exchange Online

Some knowledge in Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment

Perform device lifecycle management, including imaging, deployment, and decommissioning of endpoints; Maintain accurate IT asset inventory and ensure compliance with organizational standards

Provide technical support for audio/video and Teams equipment in conference rooms

Develop and maintain technical documentation, including knowledge base articles and standard operating procedures

Participate in IT projects and on-call rotations as required

Process Improvement: Identify opportunities to streamline support processes and improve user experience

Perform other essential duties as assigned

Qualification

Microsoft IntuneWindows 10/11MacOSActive DirectoryOffice 365 administrationNetworking fundamentalsCustomer service skillsAnalytical skillsTime managementInterpersonal skills

Required

4+ years of experience providing technical support in a corporate environment, including advanced troubleshooting and escalation responsibilities

Strong knowledge of Windows 10/11, macOS, and mobile device platforms (iOS)

Hands-on experience with Microsoft Intune and modern device management practices

Familiarity with Active Directory

Familiarity with Entra ID strongly preferred

Experience with Office 365 administration

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Excellent communication and customer service skills

Ability to work independently and collaboratively in a team environment

Willingness to work on-site and participate in an on-call rotation

Qualifications may warrant placement in a different job title

Preferred

Knowledge of ITIL best practices

Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+

Benefits

Comprehensive medical, dental and vision plans

401k

Educational and professional designation assistance

Casual dress attire

Much more

Company

Affinius Capital

Affinius Capital is an investment management company that focuses on development, acquisitions, and lending.

Founded in 1982

San Antonio, Texas, USA

201-500 employees

https://affiniuscapital.com

H1B Sponsorship

Affinius Capital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (6)

2023 (1)