ConnectiveRx · 1 hour ago
Analyst, Operations QA
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
$48K/yr - $67K/yr
2+ years expConnectiveRx is dedicated to simplifying the medication process for patients and pharmaceutical manufacturers. The Quality Assurance Analyst will collect and analyze data to identify trends and improve program performance while mentoring new hires and leading process improvement initiatives.
Health CareHospital
Responsibilities
Perform data analysis on data collected by Quality Associates to identify trends, insights, and areas of opportunity within programs and agent performance. Create slide decks and present these documents to internal and external stakeholders alongside Operations Quality Assurance leadership. Use the data to recommend process improvement opportunities and lead teams toward action-oriented results
Lead meetings with Operations leadership and clients to discuss program quality scores and areas of opportunity. Communicate identified trends and quality risks, serve as a resource regarding quality concerns, and continue monitoring for improvement opportunities
Provide feedback to Operations Leadership and Operations Agents during coaching sessions, utilizing structured coaching methods. Explore process improvement opportunities, initiatives, and remediation. Coach Operations Quality Associates as needed through peer-to-peer coaching. Train new department hires and operations agents on program business rules and processes
Complete evaluations on work completed by Operations Agents to ensure adherence to documented business rules, SOPs, WINs, and compliance standards, while ensuring all transactions support the CRx values of exceptional customer service for patients, healthcare providers, and customers
Other duties as assigned
Qualification
Required
Associate Degree or four years of experience required
Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques
Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment
Serves as a Quality Assurance Analyst Subject Matter Expert
Solid working knowledge of quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution
Strong background in identifying and executing process improvement opportunities and initiatives
Healthcare experience—specifically claim processing, contact center, benefit verification, case management, or similar industry experience—is required
Strong understanding of Microsoft Office products (Excel, Word, PowerPoint, etc.)
Excellent verbal and written communication skills to support relationships across all levels of the organization
Knowledgeable, responsible, and self-driven to support excellent customer service and strong patient outcomes
Strong customer and patient empathy; highly customer-centric
Communication (Oral & Written): Listens actively, communicates key issues respectfully, shares relevant information appropriately, and adapts communication to different audiences
Analytical & Logical Reasoning: Uses reasoning and critical thinking to identify root causes, analyze information, gather relevant data, and interpret findings to develop solutions
Decision Quality: Makes appropriate, informed, timely decisions using analysis, experience, and judgment. Ensures compliance with company policies and values and makes effective decisions even with incomplete information
Process Knowledge: Identifies, documents, and monitors key processes. Maps and documents workflows, develops process improvement frameworks, drafts procedures, implements improvement recommendations, and evaluates internal and external implications
Perform primarily sedentary work with occasional lifting up to 20 pounds, exerting up to 10 pounds of force occasionally, and minimal force frequently or constantly to move objects. Must be able to see, hear, talk, and perform tasks requiring visual acuity, manual dexterity, grasping, physical activity, and repetitive motions. Must be able to operate standard office and computer equipment
Adhere to all company policies, procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as all applicable local, state, and federal laws
Preferred
Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus
Call center or claim processing experience is a plus
Prefer Lean Six Sigma certification at Yellow Belt level or higher
Bilingual English/Spanish is a plus
Benefits
Medical, dental, vision, life, and disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees
Eight standard company holidays and three floating holidays annually
Company
ConnectiveRx
ConnectiveRx delivers affordability and adherence messaging solutions through all stages of the patient’s medication journey to help them.
1001-5000 employees
H1B Sponsorship
ConnectiveRx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (17)
2023 (26)
2022 (24)
2021 (15)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Genstar Capital
2020-03-10Private Equity
Leadership Team
Harry Totonis
Chairman and Chief Executive Officer
Recent News
Morningstar.com
2025-10-23
2025-09-04
Company data provided by crunchbase