The Stem ยท 1 month ago
Impact Measurement Consultant
The Stem is a consulting firm seeking Impact Measurement Consultants to join their network. The role involves measuring the impact of Omni-channel and CX programs within the Pharmaceutical and Biotechnology sectors, with responsibilities that include defining KPIs, developing performance reports, and advising on measurement tools.
ConsultingHealth CareInformation Technology
Responsibilities
Defining KPIs and metrics frameworks
Defining performance goals and benchmarks
Develop performance reports
Reviewing program performance and making optimization recommendations
Advising on and supporting the implementation of measurement tools
Benchmarking analytics maturity
Developing analytics visions and transformation plans
Developing and delivering analytics training programs
Serving as interim staff
Qualification
Required
Passionate about transforming customer engagement impact measurement
Strong analytical thinkers
Deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare
Thought leaders with a strong service orientation
Capable of directly engaging clients and driving projects forward
Strong executers capable of driving change in an organization
Established an independent consulting practice
Proven experience in a Lead Strategist role at an agency, consulting firm or client
Track record of conceiving and guiding excellence programs that make a measurable impact
Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
Strong client consultation skills with ability to guide a strategic discussion
Analytical thinker with strong organizational skills
Strong understanding of strategic marketing process
Solid academic credentials
Preferred
MBA or equivalent advanced degree preferred but not required