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Shyft6 · 1 month ago

Epic Clinical Documentation Application Support Analyst

United States

Full-time

Remote

Entry, Mid Level

$80/hr - $80/hr

2+ years exp

Shyft6 is seeking an experienced Epic Inpatient Clinical Documentation Application Analyst to support a large health system during a critical Epic go-live period. This remote contract role focuses on break/fix ticket support and stabilization of inpatient documentation workflows to ensure clinicians can document safely and efficiently from day one.

Business IntelligenceConsultingInformation TechnologyManagement ConsultingStaffing AgencyWeb Development

Responsibilities

Provide day-to-day break/fix application support for Epic Inpatient Clinical Documentation during and after go-live

Triage, analyze, and resolve incidents and service requests related to:

Provider and nursing documentation

Flowsheets and documentation rows/rows groups

Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms

Admission, transfer, and discharge documentation workflows

Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner

Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes

Perform root cause analysis and implement durable solutions, minimizing repeat tickets

Maintain and optimize Clin Doc build, such as:

Flowsheet templates and profiles

Note types, templates, and documentation tools

Care plans, problem lists, and documentation-related BPAs or decision support

Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to support integrated workflows

Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization

Adhere to established change management and governance processes for all build changes

Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions

Qualification

Epic Clin Doc certificationEpic Inpatient Application AnalystBreak/fix support experienceTicketing/ITSM toolsInpatient clinical workflowsAnalytical skillsCommunication skillsProblem-solving skills

Required

Epic Clin Doc (Inpatient Clinical Documentation) certification/accreditation or demonstrable equivalent experience with recent hands-on support

2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on clinical documentation

At least one recent Epic go-live or major upgrade supporting inpatient documentation workflows

Strong understanding of inpatient clinical workflows, including:

Admission, rounding, and discharge documentation

Nursing flowsheets and provider notes

Interdisciplinary documentation and communication

Proven experience delivering break/fix support in a hospital or large health system setting

Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell)

Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact

Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat)

Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization

Preferred

Experience supporting large, multi-hospital health systems on Epic Inpatient

Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators

Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes

Prior work creating training materials, tip sheets, and quick reference guides for clinical staff