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Biolumina · 10 hours ago

Account Supervisor

New York, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $116K/yr

4+ years exp

Biolumina is a marketing agency seeking an Account Supervisor to oversee the tactical development and implementation of brand strategies while contributing to its strategic direction. The role involves supervising junior team members, managing client relationships, and ensuring the agency's work meets high standards.

AdvertisingMarketing

Responsibilities

Understand the creative process and provide ideas for improving existing executions

Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations

Demonstrate mastery of brand category and competitive data, including key studies

Seek non-traditional solutions to marketing/marketplace problems

Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand

Oversee/manage the tactical plan development process, while contributing to tactical plan design:

Communicate key client issues/initiatives to team

Oversee creation of competitive review

Generate key issues/objectives/strategies

Supervise development of tactics/budget/timing

Manage internal approval process

Keep senior management briefed on account activities

Foster a positive and productive team atmosphere and establish credibility both internally and externally

Facilitate and maximize client relationships

Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity

Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free

Ensure that client is perceived positively within agency

Understand the client’s perspective and challenges, and communicate these to the entire agency team

Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development

Foster client understanding of the agency’s needs and perspective

Establish credibility with clients at all levels

Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client

Maintain accurate time sheets

Foster a positive team atmosphere demonstrating respect for peers and supervisors

Assist other members of department/team as needed when workload allows

Foster senior level partnerships with creative/account colleague

Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager

Uphold the Company Values in all decisions and interactions

Assign work to assure project deadlines are met

Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized

Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers

Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head

Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc

Qualification

Marketing experienceClient managementTeam leadershipCommunication skillsProblem-solving skillsProject managementInterpersonal skillsTime managementAdaptabilityCreativity