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The Container Store · 8 hours ago

CRM Specialist

Coppell, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

The Container Store is a leading specialty retailer of storage and organization products in the United States. They are seeking a CRM Specialist to support the Senior Manager of Loyalty & CRM in driving owned-channel strategy and enhancing customer engagement through targeted marketing initiatives.

Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail

No H1B

Responsibilities

Serve as the subject matter expert for audience strategy and segmentation, developing and implementing targeted approaches to reach and engage customers effectively

Build, test, and deploy email and SMS campaigns - including coding and QA of HTML , C SS , and MJML templates to ensure flawless rendering and brand consistency

Collaborate with marketing, creative, and analytics teams to execute campaigns aligned with brand initiatives, product launches, and promotional calendars

Contribute to marketing planning and own the day-to-day operational execution of CRM activations supporting online and in-store goals

Evaluate and manage CRM tools and automation workflows, ensuring accurate integrations with analytics and reporting systems

Analyze performance metrics and A/B test results to inform audience strategy, optimize creative , and improve conversion

Consult on reporting dashboards and partner with data teams to evolve KPIs and deliver actionable insights

Use analytics and industry knowledge to uncover new opportunities for customer growth and engagement

Stay informed on CRM best practices, data privacy, and emerging industry trends across email, SMS, and push

Qualification

CRM experienceEmail marketingAudience segmentationHTML/CSS proficiencyCRM platforms experienceAnalytical skillsRetail experienceMS Office proficiencyOrganizational skillsCommunication skillsAdaptability

Required

Bachelor's degree in business, marketing or a related field required

2-4 years of experience in CRM, email marketing, or lifecycle marketing, ideally in a retail or eCommerce environment

Strong understanding of audience segmentation, testing, and performance analytics

Strong preference for proficiency in HTML/CSS for email coding; experience with testing tools like Litmus or Email on Acid a plus

Experience with CRM or ESP platforms such as Salesforce Marketing Cloud, Klaviyo, or Oracle Responsys

Excellent organizational skills and attention to detail; thrives on flawless execution

Curious, adaptable, and eager to learn from a collaborative team of marketing and data professionals

Strong communicator of ideas, proposals and results to leaders and stakeholders

Flexible, with a positive attitude and passion for knowledge

Proficient in MS Excel, Word, and PowerPoint

Based in Dallas/Ft. Worth area on a hybrid schedule – 3 days in office/2 days remote

Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Preferred

Experience with CRM testing methodologies, versioning and personalization

Retail experience is a plus

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.

401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

Unique "1equals3" website for easy access to your benefits information and company updates.

We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).

Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.

Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.

Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).

Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.

Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.