Grant Street Group · 1 month ago
Client Solutions Analyst
United States
Full-time
Hybrid
New Grad, Entry Level
$70K/yr - $120K/yrGrant Street Group is a company focused on providing cloud-based software solutions to public sector clients. They are seeking a Client Solutions Analyst to serve as a liaison between developers and clients, solving complex problems, providing client support, and coordinating software implementations and training.
ComputerSoftware
Responsibilities
Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively
Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally
Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Client solutions analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on
Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience
Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need
Qualification
Required
Curious disposition
Ability to explain things clearly with the right amount of detail
Capable communicator with spoken and written word
Ability to collaborate within a team environment
Dedicated learner with the ability to use software
Strong academic performance
Great writing skills
Ability to engage others in meaningful, fun, and entertaining conversations
Problem-solving skills
Experience in client support
Ability to prioritize tasks effectively
Ability to convey technical specifications to developers
Experience in testing software changes
Experience in coordinating software implementations for new clients
Ability to train clients on software usage
Preferred
Experience as a client solutions analyst
Intellectual curiosity
Passion for problem solving
Company
Grant Street Group
Software that Works to Help Government Work Better.
Founded in 1997
201-500 employees
H1B Sponsorship
Grant Street Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Pierre Denis
Chief Technology Officer
Bill Haskins
CFO
Recent News
The Business Journals
2024-04-09
Company data provided by crunchbase