Apply on Employer Site

Matic · 2 hours ago

Customer Service Representative

Columbus, OH

Full-time

Onsite

Entry Level

1+ years exp

Matic is a startup in the insurtech industry that offers a digital insurance marketplace. They are seeking a Customer Service Representative to provide exceptional service to customers, assist with insurance requirements, and collaborate with agents to ensure customer satisfaction.

FinanceFinancial ServicesInsuranceInsurTechProperty Insurance

No H1B

Hiring Manager

Coleston Pope

Responsibilities

Providing expert service and guidance to our customers over phone, email, and text

Ensure correct documents are sent to customers based on their situation

Completing tasks with organized notes with consistent processes

Clearly articulating our Matic value proposition to the customer

Achieving team goals for productivity, quality, client satisfaction and policy retention

Offering other insurance products to our customers where applicable

Save Attempt EVERY TIME- We require a save attempt to be made on every cancellation request

Customer Holds- Inform customers they are being placed on hold. Check-in every minute at minimum to update

We Champion Our Customers- Every call and every interaction. Be proactive and if something is not right, own it. Be their advocate

Good, Better, Best- Don't settle. Look for ways to improve daily. Can't stop, won't stop attitude

Feedback First- Welcome feedback with curiosity, not defensiveness. It is our responsibility to help each other grow

One CST- Regardless of role, we are one team working together

Professionalism- Be calm, professional and empathetic. We are Matic, represent the company as you would want your company represented

One Call Resolution- Do everything you can to solve before ending the call. Don't pass it off if you can finish it. If it is not done, it is not resolved

Accountability- Own every call - see it through to completion. You own the outcome

Qualification

Customer service experienceProblem resolutionEffective communicationMultitaskingTenacitySelf-motivatedAdaptabilityPersuasiveness

Required

1+ year of customer service experience

Effective communication skills especially over the phone

Ability to understand a customer's situation and provide options towards resolution

Tenacity and persuasiveness when it comes to doing what's right

Self-motivated, willing to learn, and able to adapt quickly to change

Ability to multitask as demonstrated by listening and responding to the customer while using a computer to research and enter information

Passion that can convey the value of our Matic message clearly

Benefits

Career advancement - we have a culture that focuses on internal promotion and career growth.

You have an ownership stake - all Maticians receive Matic stock options.

Unlimited Paid Time Off.

Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.

401(k) Retirement Plan.

Continuing education, licensing and professional development paid for by Matic.

A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!

Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).