People.ai · 1 month ago
Consultant, Customer Success
United States
Full-time
Remote
Mid, Senior Level
3+ years expPeople.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The Sr. Consultant - Customer Success ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers.
Artificial Intelligence (AI)Consumer ResearchEnterprise SoftwareIntelligent SystemsMachine Learning
Responsibilities
Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
Lead discovery processes to understand customer needs and align project configurations accordingly
Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding
Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language
Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments
Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
Identify and influence expansion opportunities by integrating insights into the future of the customer journey
Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
Always represent the People.ai brand and help grow the team and hire great talent
Qualification
Required
3+ years of relevant work experience
Comfortable working in high-velocity environments and dealing with ambiguity
Ability to manage horizontally and vertically across internal and customer organizations
Ability to build and cultivate relationships across business and technical stakeholders
Experience navigating vast organizations across multiple stakeholders cross-functionally
Preferred
Experience working in a SaaS software company
Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc
Basic proficiency with Salesforce and other SaaS CRM, Martech platforms
Experience delivering consultative engagements at a consultancy
Benefits
Commissions or bonus programs (target included in OTE)
Equity
Benefits
Company
People.ai
People.ai is an AI platform that provides workflow-based applications to transform business activities and increase sales productivity.
201-500 employees
H1B Sponsorship
People.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (3)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
UpVentures CapitalICONIQ GrowthAndreessen Horowitz
2021-08-11Series D· $100M
2021-04-26Secondary Market
2020-01-01Series Unknown
Leadership Team
Jason Ambrose
Chief Executive Officer
Ankit Bhatia
Senior Vice President Of Engineering
Recent News
Business Wire
2025-12-19
2025-11-01
Company data provided by crunchbase