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VNS Health · 8 hours ago

Project Manager, Member Experience (Hybrid)

New York, NY

Full-time

Hybrid

Mid Level

3+ years exp

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations, dedicated to innovating in health care for over 130 years. The Project Manager for Member Experience will manage all phases of projects aimed at enhancing member experience by ensuring alignment with project goals, tracking progress, and facilitating communication among stakeholders.

CharityHealth CareHome Health CareNon Profit

H1B Sponsor Likely

Responsibilities

Provides project management oversight, monitoring, data collection, and analytical support as needed for projects within department

Works with project sponsor and project management team to identify project scope and ensure that objectives of project are met. Confirms with project sponsor that all project stakeholders understand the scope and deliverables of each project

Defines core processes and maps for current initiatives and assists with improvement design. Provides facilitation support at meetings as needed. Develops trusting relationships with leadership team across departments

Coordinates activities in defining the scope of projects, developing project plans, and ensuring forward momentum of projects toward stated goals. Tracks and monitors project work plans, including objectives, tasks and time frames to ensure deliverables are completed on time. Identifies and responds to changing project circumstances and communicates issues to project leadership

Facilitates and manages work group meetings in support of projects, as needed, including scheduling, agenda, and minutes

Provides project oversight to delegated vendors as needed to ensure timely, accurate and efficient delivery of services

Develops, coordinates and facilitates staff training for new processes

Prepares reports defining project progress

Implements and manages project changes and interventions. Provides solutions and handles issues as they may arise during implementation or after

Assists with troubleshooting operational issues, developing solutions and coordinating implementation

Provides project management support for member experience initiatives by tracking progress, managing timelines, and ensuring cross-functional alignment with both member-facing and internal support teams

Acts as a liaison between the Director of Member Experience, internal stakeholders, and external partners to ensure project goals reflect member-centric priorities and that key milestones driving CAHPS and Stars improvement are achieved

Assists in tracking and evaluating the implementation and impact of member experience initiatives, supports data collection and reporting to assess progress toward CAHPS and Stars performance targets

Collaborates with analytics teams to gather insights, interpret data, and generate actionable recommendations that help prioritize changes most likely to improve the member experience and influence key performance measures

Develops and maintains project documentation—including dashboards, progress reports, and presentations—that communicate impact on member experience and alignment with CAHPS and Stars goals

Identifies process gaps that lead to member dissatisfaction and collaborates with partners to implement member-centric solutions, supported by measurement frameworks that monitor the success of improvements through the lens of member experience

Helps build buy-in from stakeholders to adopt member-centric operational changes and advance the broader transformation toward a member-centric culture

Collaborates with large provider groups and vendor partners to support initiatives that align with shared goals for member experience and CAHPS performance, ensuring accountability through regular performance tracking and reporting

Qualification

Healthcare Industry KnowledgeData AnalysisProject ManagementMicrosoft Office SuiteInterpersonal SkillsMulti-taskingProject Management CertificationProblem-SolvingSelf-MotivationCommunication SkillsTeam Leadership

Required

Bachelor's Degree in Business Administration, Healthcare Administration or related field of study; or the equivalent work experience required

Minimum of three years project management experience required

Strong knowledge of logical business processes, i.e., developing and implementing operational processes required

Effective oral and written communication and interpersonal skills required

Working knowledge of the healthcare industry, and/or the ability to understand industry specific content and requirements required

Demonstrated ability to lead both small and large teams effectively and be comfortable presenting and communicating to people across the organizational structure required

Skilled in PC usage and applications, preferably Microsoft Windows Word, PowerPoint, and Excel required

Understanding of member experience best practices, preferably dual eligible (Medicare and Medicaid) population in NYC living with chronic disease

Experience working collaboratively and supporting teams in a virtual or hybrid environment

Demonstrated self-motivation, sound judgment, problem-solving and analytical skills

Performs effectively and independently in a multi-tasking environment

Preferred

Experience with project management software

Project Management Professional Certification or working toward certification

Benefits

Referral bonus opportunities

Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability

Employer-matched retirement saving funds

Personal and financial wellness programs

Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

Generous tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement

Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

Company

VNS Health

Glassdoor3.5

VNS Health provides home care, hospice care, and behavioral health services.

Founded in 1893

New York, New York, USA

10001+ employees

https://www.vnshealth.org

H1B Sponsorship

VNS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (7)

2023 (9)

2022 (8)

2021 (4)

2020 (11)