Courtesy Automotive Group ยท 2 months ago
Receptionist - Business Development Center - NEW JOB POSTING!
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrCourtesy Automotive Group is a family-owned and operated business dedicated to providing an exceptional experience to customers. They are seeking an organized and customer-focused BDC Receptionist to manage communications, schedule appointments, and ensure seamless customer service as the first point of contact for customers.
Automotive
Responsibilities
Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department
Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction
Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments
Maintain accurate customer records in the dealership's CRM system
Provide information to customers regarding dealership services, promotions, and events
Collaborate with service managers and service teams to support customer needs and optimize operations
Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area
Qualification
Required
High school diploma or equivalent required
Previous receptionist or customer service experience, preferably in an automotive setting, is a plus
Strong communication skills (verbal and written) and a customer-oriented attitude
Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and prioritize in a fast-paced environment
Professional appearance and demeanor
Preferred
Bilingual skills (Spanish/English) are a plus but not required
Benefits
PTO
Employee discounts.
Comprehensive benefits such as health, dental, and vision insurance.
Company-sponsored life insurance.
401(k) retirement savings plan.
Opportunities for career growth and advancement.
Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
Company
Courtesy Automotive Group
Courtesy Automotive Group is a 3rd generation, family-owned and operated dealership group.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase