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Anaconda, Inc. · 5 hours ago

Growth Customer Success Manager

United States

Full-time

Remote

Mid Level

$74K/yr - $108K/yr

4+ years exp

Anaconda, Inc. is a leader in AI and open-source solutions, serving a vast portfolio of clients including 95% of the Fortune 500. They are seeking a Growth Customer Success Manager to enhance customer retention, expansion, and satisfaction while driving the adoption of their AI platform.

AnalyticsArtificial Intelligence (AI)Big DataCloud InfrastructureEnterprise SoftwareMachine LearningOpen Source

Responsibilities

Employ a digitally-led approach towards our Growth customers by building value-added customer programs

Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform

Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth

Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint

Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls

Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale

Qualification

B2B customer successTechnical expertise in data scienceCustomer success platformsPythonData analysisInnovative thinkingCommunication skillsEmotional intelligence

Required

4+ years of experience in B2B customer success, technical support, sales, or account management in customer-facing roles, preferably in the software or technology industry

Strong technical expertise in data science, analytics, or related fields

Ability to translate business challenges into technical solutions and effectively communicate technology value propositions

Exceptional written and verbal communication skills, coupled with strong presentation abilities

Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption

Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis

Demonstrated ability to consistently surpass revenue growth and retention targets

High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction

Experience with Python, data science tools, and analytics platforms is highly desired

You embody our values of Clarity, Care and Candor

You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Preferred

Experience working in a fast-paced startup environment

Experience working in an open-source, AI, or data science-oriented company

Benefits

Flexible Vacation Policy

Medical, Dental, and Vision Insurance

Short Term and Long Term Disability

Paid Parental Leave

Monthly Wellness Stipend

Employee Assistance Program and Mental Health Resources

Company

Anaconda, Inc.

Glassdoor2.9

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source.

Founded in 2012

Austin, Texas, USA

201-500 employees