Customer Experience Operations Manager (Gainsight Admin) jobs in United States
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LeadVenture® · 2 months ago

Customer Experience Operations Manager (Gainsight Admin)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

LeadVenture is a market-leading SaaS provider of digital retailing solutions for dealerships across various industries. They are seeking a Customer Experience Operations Manager to optimize the customer journey at scale by leveraging operations expertise and data analytics to enhance customer experience and retention.

Digital MarketingE-CommerceSaaSSoftware

Responsibilities

Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth, including customer health monitoring and risk mitigation playbooks
Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack (Gainsight PX, Qualtrics, Salesforce), optimize the systems to align with business needs
Develop dashboards to monitor KPIs (ie retention, health, churn risk and deliver actionable insights
Identify inefficiencies in our current processes and tools, recommending and implementing improvements that drive team productivity and customer outcomes
Lead initiatives related to digital customer success, account management, risk mitigation, and more
Partner with teams across Revenue Operations, Finance, Marketing, and Product to optimize customer experience

Qualification

Gainsight AdminSalesforceData AnalyticsExcelData VisualizationCustomer-CentricStrategic ThinkingProblem SolvingCollaboration

Required

Gainsight Admin
strong experience in Salesforce
strong experience in Excel (pivot tables, VLOOKUPs)
strong experience in data visualization tools
Deep understanding of customer needs and passion for enhancing customer experience
Strong analytical skills and the ability to synthesize complex data into meaningful insights
Ability to bridge strategy and execution, translating high-level goals into actionable solutions
A proactive approach to identifying and resolving challenges with systematic solutions
Comfort working cross-functionally with diverse teams and stakeholders to drive alignment

Company

LeadVenture®

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Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
dateFounded in 2020
location
Wilsonville, Oregon, USA
people-size1001-5000 employees
web-link
https://www.leadventure.com/

Funding

Current Stage
Late Stage

Leadership Team

K
Krissy Mullins
Chief Operating Officer
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Chengappa Chendira
Vice President & Managing Director - India
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Company data provided by crunchbase