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Green Thumb Industries (GTI) · 1 day ago

Asset Protection Specialist, Rainbow

Las Vegas, Nevada, United States

Full-time

Onsite

Entry Level

1+ years exp

Green Thumb Industries is a company that prioritizes an elevated customer experience and a welcoming environment. The Asset Protection Specialist will serve as a key presence in the dispensary, blending hospitality with safety leadership to ensure a positive experience for guests while maintaining security and compliance.

Alternative MedicineCannabisMedical

Responsibilities

Be the first smiling face our guests see—greet all visitors with warmth and positivity

Manage check-in with professionalism and efficiency, while upholding compliance standards

Set the “RISE Vibe” from the moment customers enter our doors

Provide basic concierge-level support: answering common questions and directing traffic

Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order

Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance

De-escalate situations with empathy, tact, and clear communication

Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times

Report and respond appropriately and urgently to any safety, security, or compliance incidents

Support emergency procedures and preparedness, including fire, evacuation, or weather response

Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment

Foster strong relationships and mutual trust with store teams, leadership, and customers

Share insights on guest interactions, safety concerns, and security risks with transparency and discretion

Support training of new APS team members to model warm, professional, and compliant behavior

Qualification

Customer serviceInterpersonal skillsPOS systemsSafety regulationsEmpathyProfessionalismCommunication skillsTeam collaboration

Required

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible, and dependable attendance

Must pass all required background checks including state-specific cannabis employment requirements

Possess valid driver's license or state ID

Must be 21 years or older and meet all state-specific cannabis employment requirements

Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

Capable of remaining alert and responsive during extended periods of time

Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary

Remain in a stationary position, if required, to meet the needs of the business

Converse and communicate with individuals and groups of people directly

Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email

Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information, or inquiries

Move inventory and materials weighing up to 30 pounds independently

Position self to move inventory and materials in storage areas

Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors

Friendly, professional demeanor with excellent interpersonal skills

Ability to remain calm and empathetic in stressful situations

Consistent demonstration of excellent customer service skills

Ability to establish and maintain effective working relationships with all employees

Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures

Employee must be able to follow instructions as directed and incorporate constructive criticism from managers

Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements