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NetFortris, A Sangoma Company · 1 month ago

Project Manager - Customer Onboarding

United States

Full-time

Remote

Mid Level

NetFortris, A Sangoma Company is dedicated to transforming communications technology for businesses across the globe. They are seeking a dynamic Project Manager for Customer Onboarding to lead the implementation of their solutions for new clients, ensuring a smooth transition as customers integrate communication systems into their operations.

Cloud InfrastructureCyber SecurityInformation TechnologyInternetLocation Based ServicesSoftware

Responsibilities

Manage the customer onboarding project lifecycle from initial customer contact through to successful implementation and training

Develop and maintain detailed project plans, setting clear timelines and milestones for onboarding tasks

Coordinate with cross-functional teams, including Technical Support, Sales, and Product Engineering, to facilitate seamless project execution

Conduct kickoff meetings and communicate project expectations to customers and internal teams effectively

Monitor project progress, proactively identifying and addressing potential issues or delays

Gather customer feedback throughout the onboarding process and make adjustments to improve the experience

Train customers and their staff on the new systems and ensure they are comfortable and proficient in using them

Provide documentation and reports on onboarding progress and outcomes to management and clients

Act as the primary point of contact for escalated customer queries related to onboarding

Own and lead multiple, simultaneous customer engagements following the Sangoma methodology and utilizing project management best practices

Maintain and report on key project metrics such as budget to actuals, resource consumption, risk register, and project timelines

Qualification

Customer OnboardingProject ManagementTrainingCross-functional CoordinationDocumentationCustomer Communication

Required

Proven experience as a Project Manager, preferably in customer onboarding or implementation

Strong understanding of project management methodologies and best practices

Excellent communication and interpersonal skills to effectively manage stakeholder expectations

Ability to coordinate cross-functional teams and manage multiple projects simultaneously

Experience in gathering customer feedback and making adjustments to improve processes

Proficient in project management tools and software

Strong problem-solving skills and the ability to proactively address potential issues

Experience in training customers and their staff on new systems

Ability to provide documentation and reports on project progress and outcomes

Company

NetFortris, A Sangoma Company

Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses.

Founded in 1994