Service Desk Analyst jobs in United States
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EMPIST · 15 hours ago

Service Desk Analyst

positionChicago, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$45K/yr - $55K/yr
date0+ years exp

EMPIST is a full-service IT company that provides businesses with the technology they need to succeed. The Service Desk Analyst role involves providing technical support to a diverse range of customers, requiring excellent troubleshooting and communication skills.

Cloud Data ServicesConsultingDigital MarketingInformation TechnologySoftware
Hiring Manager
Blair S.
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Responsibilities

Troubleshooting user and system problems over the phone and with remote control technologies as a member of our front-line support
Ability to work in a team environment
Proactive technical support services through the use of automation
Involvement in strategic planning of clients’ use of IT
Accurate documentation of all activities conducted
Build upon and enhance the EMPIST Knowledge Base
Ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
Ability to learn quickly and adapt to changing requirements

Qualification

Microsoft Desktop Operating SystemsRemote Desktop ServicesMicrosoft CertificationIT Help Desk experienceMicrosoft Office ProductsCustomer service skillsAnalytical skillsOrganization skillsVerbal communication skillsWritten communication skillsProblem-solving skills

Required

Bachelor's degree in computer science or related field/or working toward it
6+ months of IT Help Desk experience
Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS a plus
Experience with Microsoft Office Products
Remote Desktop Services
Ability to assess issues and provide timely resolution
Microsoft Certification
Experienced in remote desktop support
Excellent organization and customer service skills
Excellent verbal and written communication skills
Desire to be helpful in any situation
Strong motivation, self-direction, commitment and integrity
Ability to multi-task with solid analytical and problem-solving skills
Ability to work independently and be in an on-call rotation

Benefits

Medical
Dental
Vision
401K Match

Company

EMPIST

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EMPIST is a full-service technology company that covers the spectrum of the digital landscape.
dateFounded in 2000
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
https://www.empist.com

Funding

Current Stage
Growth Stage

Leadership Team

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John Kampas
Founder & CEO
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Andrew Bochantin
Chief Operations Officer
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Company data provided by crunchbase