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My Amazon Guy · 2 months ago

Amazon Case Specialist

United States

Full-time

Remote

New Grad, Entry Level

My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients. They are seeking an Amazon Case Specialist who will be responsible for data analysis, logistics, and managing refund cases to enhance customer satisfaction and operational efficiency.

AdvertisingDigital MarketingE-CommerceSEO

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Proficient in Excel: Utilize advanced Excel skills for data analysis, reporting, and tracking refund cases to ensure accuracy and efficiency

Logistics Experience: Apply knowledge of logistics to enhance understanding of supply chain processes, aiding in effective refund management

Problem-Solving Expertise: Identify and resolve issues related to complex refund cases, developing effective solutions to minimize losses and improve customer satisfaction

Strong Attention to Detail: Ensure precision and accuracy in managing refund tasks and analyzing data

Advanced Analytical Skills: Analyze data to identify opportunities for refunds and optimize processes

Effective Time Management: Manage multiple tasks and cases efficiently to meet deadlines and deliver timely service

Adaptability: Quickly adapt to process changes and continuously update strategies to align with new requirements

Expertise in Amazon Operations: Apply deep understanding of Amazon’s platform, including seller central, inventory management, and order fulfillment

Amazon Marketplace Proficiency: Navigate and utilize Amazon's tools, policies, and guidelines effectively

Experience with Amazon Reporting: Analyze and interpret Amazon’s data and performance reports

Understanding of Amazon Compliance: Ensure adherence to Amazon’s compliance requirements and regulations

Audit client inventory ledger and locate and missing/damaged/lost inventory that can be recovered

File reimbursement cases for our clients in Seller Central or Vendor Central

Provide weekly updated to clients on filed cases when necessary

Qualification

Proficient in ExcelLogistics ExperienceAmazon OperationsAdvanced Analytical SkillsAmazon Marketplace ProficiencyAmazon ReportingAmazon ComplianceProblem-Solving ExpertiseAttention to DetailTime ManagementAdaptability

Required

Proven proficiency in Excel and data analysis

Relevant experience in logistics and supply chain processes

Strong problem-solving skills with a track record of managing complex refund cases

Meticulous attention to detail and accuracy

Advanced analytical skills with the ability to identify and act on refund opportunities

Efficient time management and ability to handle multiple tasks simultaneously

Adaptability to process changes and evolving strategies

In-depth understanding of Amazon's platform and operations

Experience with Amazon reporting and compliance requirements

A dual Monitor setup is required (at least 8GB of RAM)

Must have at least 25 MBPS internet speed

Benefits

40 hours a week, 8 hours a day

Competitive salary base

Permanent WFH setup

Unlimited FREE access to MAG School courses and SOP Library!

Work schedule is in EST (Monday-Friday only)

Opportunities for professional development and career advancement

Company

My Amazon Guy

My Amazon Guy is a marketing agency specializing in PPC, SEO, marketing, merchandising, and brand launch.

Founded in 2018

Duluth, Georgia, USA

501-1000 employees

https://www.myamazonguy.com

H1B Sponsorship

My Amazon Guy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22803)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)