BruntWork · 1 month ago
Systems and Data Specialist \- ZR_29565_JOB
United States
Full-time
Remote
Entry Level
1+ years expBruntWork is a company focused on legal operations and technology support. The Systems and Data Specialist will manage internal support tickets, maintain system integrity, and assist with technology-related projects to ensure efficient operation of various tools across departments.
AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant
Responsibilities
Monitor and manage the firm’s internal helpdesk or ticketing system for technology and operations requests
Provide first-level support for MyCase, Hona, ConvertKit, LawPay, and other firm software systems
Troubleshoot login issues, workflow errors, and document uploads within MyCase
Assist with new staff setup and offboarding, including system access, passwords, and permissions
Maintain a log of common issues and solutions to improve future efficiency
Support testing and rollout of new features or automation tools under the direction of the Legal Operations and Technology Manager
Track ticket response times and ensure timely communication with staff
Document technology processes and maintain the internal knowledge base
Assist with data entry, report generation, and cleanup projects within MyCase
Coordinate small internal projects such as software updates, system audits, and training sessions
Maintain accurate records of user requests, issues resolved, and pending escalations
Ensure all systems comply with firm security protocols and access controls
Support routine password updates and two-factor authentication setup
Assist with regular backups and integrity checks of client data
Report any potential data or system vulnerabilities to the Legal Operations and Technology Manager
Provide one-on-one support and basic training for staff members on system use
Communicate with external vendors or service providers for minor troubleshooting as directed
Participate in weekly operations meetings to review metrics and identify improvement opportunities
Support firm initiatives related to technology adoption, automation, and efficiency
Qualification
Required
Associate's degree in Business, Information Technology, Legal Studies, or a related field preferred
One to three years of experience in a technical support, administrative, or operations role
Experience with MyCase, Hona, ConvertKit, or other law firm systems is strongly preferred
Basic understanding of law firm operations, client confidentiality, and data handling
Strong organizational and communication skills with attention to detail
Ability to work independently, manage multiple tasks, and follow established procedures
Preferred
Familiarity with workflow automation tools such as Zapier
Comfort using ticketing or helpdesk software to manage internal requests
Experience working in a remote or hybrid environment
Strong problem-solving and documentation skills
Benefits
HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring
Steady freelance job
Company
BruntWork
BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2026-01-06
2025-11-20
2025-11-07
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