Softgic ยท 1 month ago
1396\- Level 1 Technical Support Associate (Bilingual English\/Spanish)
United States
Full-time
Remote
Entry Level
$1.50/mo - $1.50/mo
1+ years expSoftgic is a technology company that aims to make life easier through innovative solutions. They are seeking a Level 1 Technical Support Associate (Bilingual English/Spanish) to provide remote technical assistance and support for dental offices.
Information TechnologyService IndustrySoftware
Responsibilities
Respond promptly to incoming support calls and emails from dental offices
Screen, diagnose, and troubleshoot client issues related to hardware, software, and network connectivity
Provide remote technical assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners)
Coordinate with external vendors for escalated support and equipment servicing
Document all support cases, troubleshooting steps, and resolutions in the ticketing system
Assist in the setup, configuration, and testing of new devices and systems
Support practice management software such as Dentrix, Eaglesoft, and Open Dental
Qualification
Required
Fluent in both English and Spanish
Foundational experience with networks, including routers, switches, and firewalls
Strong understanding of PC and server hardware
Solid knowledge of Windows operating systems
Proven troubleshooting and technical problem-solving skills
Excellent customer service and communication abilities
Ability to multitask and work efficiently in a fast-paced environment
Accountability and strong sense of responsibility
Experience supporting or working within dental or healthcare offices
A+ Certification or equivalent technical credential
Exposure to digital imaging systems such as 2D/3D CTs, panoramic machines, and intraoral scanners
Familiarity with dental practice management software such as Dentrix, Eaglesoft, or Open Dental
Understanding of HIPAA compliance and data security best practices
Fast learner with good common sense and adaptability to new technologies
Company
Softgic
We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase