Service Delivery Analyst III jobs in United States
cer-icon
Apply on Employer Site
company-logo

Symbiotic Services, LLC ยท 1 month ago

Service Delivery Analyst III

positionGreensboro, North Carolina, United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp

Symbiotic Services, LLC is seeking a Service Delivery Analyst III to serve as a technical expert and Tier-3 support contact for end users. This role involves handling escalated technical issues, driving root cause analysis, and ensuring the stability and performance of end-user technology across the organization.

AccountingEmploymentHealth CareRecruitingStaffing Agency
check
H1B Sponsor Likelynote

Responsibilities

Act as the primary escalation point for complex technical issues and provide Tier-3 end-user support
Analyze and resolve advanced technical problems, collaborating with Tier-2 teams and external vendors
Lead testing, documentation, and validation of new hardware, software, and configurations
Manage system maintenance, updates, and pilot deployments for end-user devices
Develop and maintain detailed knowledge base articles to support ongoing IT operations
Support asset management processes, including device procurement, tracking, and updates
Guide junior analysts and oversee knowledge transfer and troubleshooting documentation
Maintain a strong customer service focus while working independently or as part of a cross-functional team

Qualification

IT service management toolsMicrosoft IntuneAzure Active DirectoryMicrosoft Office SuiteEndpoint security toolsZero Trust architectureITIL processesProblem-solvingCommunicationTime management

Required

Bachelor's degree in Information Systems, Information Technology, or a related field
Minimum of 5 years of relevant IT support or service delivery experience
Must be 21 years of age or older
Proficient with Microsoft Office Suite and IT service management tools
Strong problem-solving, communication, and time management skills

Preferred

Experience managing devices using Microsoft Intune, Jamf Pro, and Azure Active Directory
Knowledge of endpoint security tools, Zero Trust architecture, and compliance enforcement
Familiarity with ITIL or ITSM processes including incident, request, and change management

Benefits

Comprehensive benefits package including medical, dental, vision, life, and disability coverage
401(k) plan with dollar-for-dollar match up to 6% plus 5% annual company contribution
15 company-paid holidays and generous paid time off
Casual dress code and summer hours
Education assistance, referral bonuses, and employee recognition programs

Company

Symbiotic Services, LLC

twittertwittertwitter
company-logo
Symbiotic Services Certified Veteran Owned Business that focuses on staffing across multiple industry positions.
dateFounded in 2013
location
Bedford, Texas, USA
people-size51-200 employees
web-link
https://symbioticservices.com

H1B Sponsorship

Symbiotic Services, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Steve Bianco
Executive Vice President, Partner
linkedin
Company data provided by crunchbase