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Causaly · 11 hours ago

Science Liaison, North America

United States

Full-time

Remote

Entry, Mid Level

$95K/yr - $115K/yr

2+ years exp

Causaly is an innovative company focused on leveraging AI to enhance scientific research and decision-making. The Science Liaison will act as a scientific partner to users, facilitating onboarding and ensuring they derive value from the platform through effective engagement and support.

Artificial Intelligence (AI)Life SciencePharmaceuticalSemantic SearchSoftware

Responsibilities

Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives

Support development and delivery of educational content (tutorials, webinars, guides)

Guide users in applying Causaly to their scientific use cases, ensuring alignment with their workflows and goals

Track and promote product adoption through consultative engagement

Address inbound scientific support requests with precision and professionalism

Offer white-glove support to high-priority users and troubleshoot complex queries

Identify and nurture super users to foster internal champions

Collaborate with Customer Success Managers on account health, renewal preparation, and growth opportunities

Provide scientific input to Product, Marketing, and Sales on user needs and trends

Contribute to customer-facing content that showcases scientific impact

Document user feedback and insights; advocate for their needs within internal teams

Participate in initiatives to elevate customer stories, testimonials, and case studies

Follow best practices in customer engagement tracking and documentation

Contribute to the development of scalable processes and tools for the Science team

Qualification

PhD in Life SciencesScientific software experienceCustomer-facing experiencePresentation skillsNative-level EnglishProblem-solving mindsetCollaboration skills