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Abstrakt Marketing Group · 2 months ago

Digital Success Manager

St Louis, MO

Full-time

Onsite

Mid Level

Abstrakt Marketing Group is seeking a Digital Success Manager to lead client relationships and oversee the execution of digital campaigns. The role involves maintaining strong client relationships, providing strategic direction based on performance insights, and ensuring the successful implementation of marketing initiatives.

AdvertisingConstructionConsultingHeating Ventilation and Air Conditioning (HVAC)Information TechnologyLegalMarketingPhysical SecurityProfessional ServicesSolar

Growth Opportunities

Responsibilities

Maintain an average of 97% or higher organic client retention while completely owning client satisfaction

Hold and document monthly results meetings with a minimum of 90% of the client base. Meetings must be Zoom recorded, have a confirmed CFS number with context, and run 25+ minutes

Ensure all clients are implemented properly and set up for success by assisting or leading sitemap and strategic kickoff planning

Collaborate with internal departments (Content, Creative, Web, and SEO) to ensure deliverables are on track and aligned with client expectations

Serve as the liaison between Partner Success Managers and the delivery team to support cohesive communication

Maintain 100% account page ownership to ensure internal visibility into client history, objectives, and progress

Monitor key performance indicators (traffic, conversions, engagement) and provide recommendations to adjust campaign strategy based on performance insights

Stay informed on industry trends, digital platforms, and technology advancements to inform client conversations and internal planning

Support AR collection and billing by ensuring all approvals are in place by the 15th of each month

Qualification

Client relationship managementDigital campaign executionPerformance analysisCross-functional collaborationSolution-oriented mindsetCommunicationProject management