Bryant & Stratton College · 2 months ago
Academic Success Coach
Orchard Park, NY
Full-time
Onsite
Entry Level
$46K/yr - $46K/yr
2+ years expBryant & Stratton College is seeking an Academic Success Coach to build personalized relationships with students during the enrollment process. The role involves ensuring academic enrollment steps are completed and guiding students through their transition to college while maintaining retention and conversion metrics.
EdTechHigher EducationTraining
Responsibilities
Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment
Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to time management, follow through, and goal achievement
Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process
Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts
Prepare/maintain accurate records and ensure proper documentation in the CRM databases
Qualification
Required
Bachelor's degree from an accredited institution
Two-three years of experience in customer service and sales
Internet savvy, proficient with Microsoft Office products
High volume phone contact
Preferred
Master's degree
Experience with Banner
Company
Bryant & Stratton College
Unlock your potential at Bryant & Stratton College: A career-focused, private, nonprofit college built differently to serve the needs of students, alumni, employers, and the community.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parthenon Capital Partners
2008-05-02Private Equity
Leadership Team
Laura Voelkl
Vice President of Academic Affairs
Recent News
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2025-11-19
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2025-09-23
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