FreedomCare · 2 months ago
Call Center Talent Pool Req (Colorado)
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrFreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. They are building a talent pool of customer service professionals to support patients and caregivers through various roles in home care.
FitnessHealth Care
Responsibilities
Connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them
Guide our patients and caregivers throughout the onboarding process of joining FreedomCare
Conduct virtual or in person orientations
Guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for
Qualification
Required
Excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems
Ability to manage a high-volume inbound and outbound queue
Passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience
Excellent verbal and written communication skills
Good listening skills and emotional intelligence
Ability to work well in a team
Ability to solve problems and stay calm under pressure
Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully
Strong time management skills and ability to prioritize tasks
Must be able to meet and exceed expectations
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Ability to manage multiple responsibilities at once and manage multiple priorities
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase