NEOGOV · 1 month ago
Family Services Specialist (Open Until Filled)
Roanoke, VA
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $52K/yrNEOGOV is a company that provides comprehensive human services, and they are seeking a Family Services Specialist to support clients with personal, social, health, and economic needs. The role involves managing a caseload, assessing families, developing service plans, and collaborating with community resources.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interviews and observes clients and collaterals to assess client strengths and needs
Conduct home visits in various settings to include client homes, hospitals, residential facilities and group homes
Provide transportation to clients
Develops, writes and implements service plans with goals, objectives and target dates appropriate to the situation
Engages client/family in a helping relationship and arranges for appropriate services
Collaborates with community resources to coordinate services
Accesses funding sources as necessary for provision of services, such as the Children’s Services Act
Documents activities and rationale for contacts and services
Receives, documents, and investigates referrals of suspected child or adult abuse and collaborates with supervisor for any necessary actions and resolution
Recruits, assesses, and trains resource homes in foster care, adult services or child daycare programs
Conducts home studies in accordance with department guidelines
Prepares various professional written reports and documents
Prepares and files court documents, testifies on behalf of the department
Works in a team environment
Works outside of normal working hours and serves in an on-call status as assigned and approved by the supervisor
Uses computer programs to document work and search for information
Assists in meeting emergency needs for food, clothing and shelter for walk-in clients
Qualification
Required
Bachelor's degree from an accredited college or university with a degree in the Human Services field as defined by the Code of Virginia (includes social work, counseling, psychology, sociology, gerontology, criminal justice and family and child development)
Valid Virginia driver's license with good driving record
Thorough knowledge of social work principles and practices necessary for advising clients and delivering services in a public welfare setting
Knowledge of human behavior
Ability to communicate orally and in writing with clients, coworkers and other human services workers in the community
Ability to assess individual and family strengths and needs in areas such as health, housing, income, employment and education; identify and implement intervention strategies appropriate to the assessed strengths and needs of individual or family; identify and utilize other DSS and community program/resources to assist an individual or family in meeting identified goals and objectives
Ability to effectively utilize interviewing and communication skills to respond to client emotions and engage them in a helping relationship
Ability to testify accurately in court
Ability to plan and manage assigned work
Ability to write professional reports, correspondence, and narrative
Skill in the use computer hardware and software
Ability to interpret and apply laws, policies and regulations in order to provide services appropriately
Ability to work outside normal working hours to include being on call for emergencies twenty-four hours a day, including weekend and holidays
Subject to a complete criminal history and Child Protective Services background search with acceptable results
May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities
Must be able to perform the job as described in the Physical and Environmental Demands section of this job description
Preferred
Some experience in family services work
Benefits
Progressive Flexible Leave Plan with cash-in option
Twelve paid holidays
Short Term Disability Insurance
Long Term Disability Insurance
Health, Vision and Dental Insurance
Life Insurance
Flexible Spending Accounts - Medical and Dependent Care
Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
Tuition Reimbursement
Employee Assistance Program
Credit Union Membership
Deferred Compensation Plan with County Match
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase