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ATIS · 1 month ago

Asset Manager

United States

Full-time

Remote

Mid Level

ATIS is a premier elevator and escalator consulting company operating across North America. The Asset Manager serves as a trusted advisor for Managed Services clients, responsible for proactive engagement and data-driven oversight to ensure clients receive full value from their maintenance agreements.

Building MaintenanceCompliancePublic SafetyTest and Measurement

Responsibilities

Acts as primary point of contact for assigned Managed Services/TEAM clients

Assists clients with questions, concerns, and compliance issues with urgency and professionalism

Prepares and delivers monthly/quarterly performance reports

Schedules and leads regular client meetings

Coordinates with maintenance providers to obtain invoices, performance data, and supporting documentation

Uploads invoices, performance metrics, and asset data into ATIS systems and client portals

Reviews maintenance invoices and repair proposals to ensure compliance with contract terms and billable items

Tracks open issues, drives accountability, and ensures timely resolution across all stakeholders

Partners with consulting teams on technical evaluations, escalations, and recommendation development

Collaborates with IT/Data teams to improve automation, workflows, and data integrity in TEAM, NetSuite, and related platforms

Supports Certificate Management and other Managed Services functions to deliver a seamless client experience

Promotes cross-department teamwork to ensure the mutual success of our clients and internal teams

Delegates specialized external communications to the appropriate internal resources

Qualification

Customer ServiceAnalytical SkillsProblem SolvingMicrosoft OfficeNetSuitePunctualityInterpersonal CommunicationTime ManagementAttention to DetailAdaptability