Logicalis Asia Pacific · 3 months ago
Associate System Administrator - Night Shift
Virtual Location
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expLogicalis is a company that supports customers’ server and network environments as part of their 24x7x365 operations team. The Associate System Administrator is responsible for managing incidents, customer issues, and documentation related to the devices and resources monitored by Logicalis Managed Services.
Information Technology & Services
Responsibilities
Respond to and solve customer issues utilizing technology tools, procedures, and training
Utilizes Service Now ticketing system for detailed documentation of detection, incident troubleshooting, and service request fulfillment
Escalates issues in accordance with escalation procedures
Communicates frequently with customers, hardware/software vendors, and other support level tiers within Logicalis
May create technical and process documentation for troubleshooting purposes
Understands the Information Technology Infrastructure Library (ITIL) and follows the predefined ITIL incident, problem, and change management processes in place for each customer when resolving customer requests or outages
Maintains current knowledge of core service offerings and Service Level Agreements (SLAs)
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviors
Supports and conducts self in a manner consistent with customer service expectations
Qualification
Required
High School education or GED
1 year of experience in multiple technologies, including any of the following: Troubleshooting and/or configuration experience with IT Service Desk functions, including Windows Operating Systems and Microsoft Office products, and general networking knowledge
Server/PC operating system support, specifically Windows Desktop, Server OS, VPN connectivity, backup solutions, and networking knowledge
Windows Server administration: 2012, 2016, 2019
Microsoft Azure fundamentals
Network technologies: Cisco, switch/route, IPT, UCCX
Microsoft 365 Administration
Experience working in an ITIL-based incident tracking system (Service-Now)
Basic understanding of network and server monitoring tools and technologies
Relative and current certifications to technologies listed such as: CompTIA A+, CompTIA Network+, AZ-900: Microsoft Azure Fundamentals, Cisco Certified Network Associate (CCNA)
Strong troubleshooting and initiative skills
Client service focus and excellent interpersonal skills
Detail-oriented with the ability to multitask and prioritize to meet critical SLA deadlines
Outstanding verbal, written, and technical/business communication skills
Works well with team members and cross-departmentally
Company
Logicalis Asia Pacific
Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase