Hilb Group · 1 week ago
Benefits Specialist
Shelby Township, MI
Full-time
Hybrid
Entry Level
1+ years expHilb Group is a company that values its associates as its greatest asset and promotes a service-driven culture. They are seeking a motivated Benefits Specialist to resolve claims issues and ensure client and employee satisfaction while working closely with insurance vendors.
Customer ServiceFinancial ServicesInsurance
Responsibilities
Resolve claims issues and benefit questions to support client Human Resource Department and to ensure overall client and employee satisfaction
Diagnose and handle complex claims questions and issues promptly and efficiently
Work diligently with insurance vendors to resolve issues
Identify trends and implement new processes when needed
Answer and respond to all incoming customer service calls
Maintain high service levels and low abandon rates on customer service calls
Work with outside enrollment vendors and insurance carriers to ensure overall client satisfaction
Acquire applicable knowledge of vendor’s system in order to assist client with higher-level concerns
Understand and become knowledgeable in using vendor’s systems as applicable to accomplish core job responsibilities
Assist with open enrollment testing of client’s site
Resolve high-level customer enrollment and reinstatement issues by working directly with the online administrative vendor as needed
Maintain log of all incoming calls, inquiries, and emails, including electronic record and data retention
Respond to all employee inquiries (phone calls and emails) within 24 hours of receipt, using sunset rule
Document all processes and procedures for resolution of claims, working with both fully-insured and self-funded, carriers and TPAs
Work with Account Manager and other team members as needed to resolve customer service issues
Qualification
Required
High school diploma required
1-2 years' industry experience
Demonstrated work experience in a corporate environment
Strong professional phone skills and Microsoft Office Suite skills
Demonstrated ability to work independently
Demonstrated ability to solve complex problems
Detail oriented
Team player
Ability to handle multiple tasks and organize workload appropriately
Able to understand benefit plan documents, summaries, contracts, and communicate effectively to others
Preferred
some college preferred
Benefits
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
Company
Hilb Group
Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2B2024-10-31Debt Financing· $2B
2019-10-30Acquired
2015-06-25Private Equity
Leadership Team
Jason S. Angus
Chief Operating Officer
Recent News
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