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Boomtown Casino Biloxi · 2 months ago

Slot Technician II- Full Time

Biloxi, MS

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Boomtown Casino Biloxi is a part of PENN Entertainment, dedicated to changing the entertainment landscape. They are seeking a Slot Technician II responsible for troubleshooting, repairing, and maintaining slot machines and gaming equipment while ensuring compliance with gaming regulations and delivering excellent customer service.

Casino

Responsibilities

Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment

Reports serious technical problems or abnormalities to leadership

Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment

Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts

Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment

Conducts maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment

Participates in the installation, movement, and removal of gaming-related equipment to ensure a seamless transition in slot moves

Responsible for ensuring that all gaming regulations and safety standards are met

Maintains knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Slot Technical Department

Responsible for the proper safeguarding of assigned assets. Reports concerns to leadership as soon as they are known

Ensures work area is always clean

Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Maintains strict confidentiality in all departmental and company matters

Qualification

Slot machine knowledgeCircuit board repairsMicrosoft Office proficiencyTechnical documentation skillsInterpersonal skillsVerbal communication skillsProblem-solving skills

Required

Must be at least 21 years of age

General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience

Must have knowledge of how slot and poker machines function

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Must have knowledge of how to make component-level circuit board repairs

Must be proficient in Microsoft Office software (Outlook, Word, Excel, Access)

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Must have strong interpersonal skills

Must have excellent verbal communication skills

Must be able to work high volume days, nights, holidays, and weekends, as needed

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Must be able to read and interpret plans and specifications

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Must have good written and oral communication and organizational skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals

Ability to read and communicate verbally in English

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations

The employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls

The employee frequently is required to reach with hands and arms and talk or hear

Specific vision abilities required by this job include close vision, color vision, and peripheral vision

This employee is required to stand for their scheduled shift(s) and must be able to stand and walk for long periods of time

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds

Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

The noise level in the work environment is usually loud

Employee is regularly exposed to flashing lights and possibly moving mechanical parts

The employee is occasionally exposed to fumes or airborne particles; and risk of electrical shock

Employee is exposed to an environment containing unrestricted second hand tobacco smoke