EY · 2 days ago
Service Delivery Center - Enterprise Program Management - Manager
Tampa, FL
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $198K/yr
5+ years expEY is a leader in serving the global financial services marketplace and is seeking a Program Manager to ensure that business-sponsored and internal programs/projects are planned and managed in a disciplined manner. The role focuses on high-quality execution and driving growth by supporting strategy and improving customer experience.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
Responsibilities
Collaborate with technical, delivery, and management teams on the coordination of aggregated/integrated roadmap views, tracking, planning, and resolution of risks and issues, as well as identifying and managing cross-functional dependencies
Create and develop project charters, scope, and schedules, then plan and assign resources to a project
Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals
Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior
Advise and consult with other departments about production software issues, concerns, problems, and questions
Manage resources, communications, and cost management of projects
Create project organization structures, including identification of key project team members and their roles, and develop and communicate the project plan to align project members and stakeholders
Conduct kickoff meetings with all key stakeholders to announce the start of a project, review the overall project plan, and gain consensus
Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders
Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
Manage changes to the project scope, project schedule, and project costs to keep the project plan accurate and updated, reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance
Identify high-level risks, assumptions, and constraints, then implement approved actions and workarounds to minimize the impact of risks on the project
Communicate any development or resourcing roadblocks to leadership and facilitate resolution
Create and implement remedies to obstacles and challenges throughout the course of the project
Develop and maintain relationships with stakeholders beyond IT services, including finance, communications, and legal, to cover all potential downstream implications of a project
Improve team performance by building team cohesiveness and leading, mentoring, training, and motivating to facilitate cooperation among the teams
Work with system end users to understand business functions and document requirements
Analyze current business processes to identify potential gaps between current and target states
Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities
Maintain system protocols by writing and updating procedures
Write and maintain end-user and system practitioner documentation as reference material
Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery
Work in a fast-paced environment and communicate with both technical and management staff
Qualification
Required
A bachelor's degree
Minimum 5+ years of related experience preferred, with consulting or industry experience in complex program management and portfolio management
Strong communication, facilitation, and presentation skills, capable of putting together and speaking to executive-level presentations
Experience in project delivery, including configurations, release, and change management
Knowledge of integration plans, integration reports, and test procedures
Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components
Demonstrated project and program management skills in a cross-functional coordination role
Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance, and management disciplines
Preferred
Experience leading change in a Program Management setting
Experience working in the financial services or professional services industry
Experience working with executive IT or business leadership
Agile experience and certifications are a plus
Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management, and systems development life cycles
Relevant industry certification (e.g., PMP, Agile CSM, SAFe)
An understanding of master scheduling and integrated project planning
Experience with enterprise PMO and Lean PMO setup and operation
Benefits
Medical and dental coverage
Pension and 401(k) plans
A wide range of paid time off options
Flexible vacation policy
Designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
H1B Sponsorship
EY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10242)
2024 (9877)
2023 (10966)
2022 (9394)
2021 (5652)
2020 (8849)
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
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