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Digitas Health · 2 hours ago

Group Account Supervisor

Philadelphia, PA

Full-time

Onsite

Senior Level, Lead/Staff

$96K/yr - $138K/yr

8+ years exp

Digitas Health is the first global connected-health agency, purpose-built for marketing today. The Group Account Supervisor role serves as the brand champion, providing strategic input and tactical planning for multiple accounts while supervising junior account staff and maintaining client relationships.

Health CareMedical

Responsibilities

Drives the process and details, and develops tactical plans

Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates

Raises client awareness as to when changes in client direction affect estimates

Thorough knowledge of contract and its implications

Sound decision making regarding hours dedicated to jobs, what to prioritize

Thorough knowledge of all basic financial tools necessary to account management

Contributes to the revenue and forecasts of the brand

Trouble shoot: Solution oriented. Knows when things might get off track in agency operations

Uses experience and judgment to proactively solve for potential problems before they get too big

Ability to solve client issues, independently moderate conflicts and influence management decisions

Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment

Provides clear and fair direction & feedback to junior account staff

Deep, expert understanding of the therapeutic category, the audience and multiple channels

Basic knowledge of at least one other category, and another audience

Continuously learning technology

Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages

Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market

Ensures team adherence to agency process. Identifies issues and leads problem resolution

Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details

Is able to address strategic marketing issues and propose viable solutions

Demonstrates and communicates a clear expert POV as marketing partner to clients

High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development

Demonstrates passion for the brand

Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines

Supervises and effectively manages the production of client-approved marketing tools

Collaborates on creative brief development

Assumes responsibility for the writing and preparation of marketing communications plans and proposals

Communicate key Client issues/ initiatives to team accurately and in timely manner

Demonstrates the ability to think creatively and strategically

Basic knowledge of PHCG businesses, offerings, and tools

Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value

Frequent, positive client contact with key clients

Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

Understands, communicates and advocates the agency POV (point-of-view)

Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly

Presents complex data or messages in clear, succinct, compelling manner to clients

Lead role in ensuring timely, accurate client documentation & correspondence

Qualification

Healthcare communications experienceStrategic marketing skillsClient relationship managementBudget forecastingTeam leadershipTrustSelf-developmentIntegrityCommunication skills