ASC Engineered Solutions ยท 8 hours ago
Sales Operations Manager
Chicago, IL
Full-time
Onsite
Mid Level
$98K/yr - $138K/yr
3+ years expASC Engineered Solutions is looking for a data-driven and strategic Commercial Operations Manager to enhance communication between the operations team and key customers. This role focuses on improving customer satisfaction and operational efficiency while collaborating cross-functionally with various departments.
ManufacturingMechanical EngineeringProduct DesignSales
Responsibilities
Primary communication conduit between operations and customers regarding shipping dates, and supply issues
Aligning customer program expectations including lead times and service levels with operational capabilities, ensuring compliance, and working cross-functionality to address gaps
Partner with sales to increase selling time and streamline operational tasks
Track and report on the status of large, complex orders with high SKU counts
Support continuous improvement initiatives in communication and escalation processes
Maintain accurate documentation of customer interactions and resolutions
Improves customer satisfaction and retention through timely, clear communication
Provide structured feedback to operations based on customer expectations
Strengthens alignment between commercial and operations teams
Collaborate cross-functionally with Sales, Operations, Channel, and IT to ensure alignment to strategic objectives
Track all program effectiveness and recommend changes and improvements
Qualification
Required
Bachelor's degree in supply chain management, business, mathematics, statistics, or a related field
3+ Years Experience in demand planning, supply chain management, or a similar role
Experience using data to solve problems and implement solutions with large National Distributors
Proficient in using Microsoft Excel, data visualization tools, and other relevant software applications and planning systems
Strong analytical skills with an understanding of financial metrics and analytic tools such as PowerBI and Snowflake
Customer-focused, can-do mindset with a passion for problem-solving and commitment to continuous improvement
Strong leadership abilities with experience working cross-functionally with Sales, Operations, Supply Chain & Customer Service
Experience navigating complex businesses, large product portfolios & high SKU count while exercising attention to detail
Strong Ability to drive inferences
Professional, proactive, and solution-oriented communication style. High sense of urgency and personal accountability
Ability to balance customer advocacy with company priorities
Willingness To Travel Up To 10%
Company
ASC Engineered Solutions
ASC Engineered Solutions is a provider of precision-engineered pipes, valves, fittings, and design tools.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Hild
Chief Executive Officer
Amy Campbell
Chief Financial Officer
Recent News
Morningstar.com
2025-06-27
2025-05-06
Google Patent
2025-05-06
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