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Steampunk, Inc. · 2 months ago

User-Centered Technical Writer

McLean, VA

Full-time

Onsite

Mid Level

$90K/yr - $130K/yr

3+ years exp

Steampunk, Inc. is a Change Agent in the Federal contracting industry, and they are seeking a User-Centered Technical Writer who is passionate about helping people understand and use technology. The role involves partnering with UX designers, developers, and product managers to create clear and engaging content that enhances user understanding and drives adoption of digital services.

ConsultingInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language

Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services

Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence

Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience

Structure information logically so users can easily find what they need, when they need it

Continuously update and improve content to reflect evolving user needs, technologies, and policies

Collaborate with UX researchers to test content comprehension and usability

Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices

Qualification

User-centered designContent creationInformation architectureAgile developmentTechnical writingEmpathyEditing skillsDeadline managementRuby on RailsCollaborationProject management

Required

Bachelor's degree and 3+ years of relevant writing or content design experience

Exceptional writing, editing, and information-architecture skills with a sharp eye for detail

Deep empathy for users and the ability to translate technical topics into clear, relatable language

Experience creating content for digital products, software, or online services

Familiarity with human-centered design principles and agile development environments

Ability to work independently, manage multiple projects, and meet deadlines

Preferred

Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks

Company

Steampunk, Inc.

Glassdoor4.4

Steampunk is anchored by a startup culture with a customer-centered delivery approach, we put our Federal government clients in the center of everything we design, develop, and deliver to drive high-quality mission impacts and user experiences at speed.

Founded in 2019

Washington, District of Columbia, USA

201-500 employees