Hollywood Casino Aurora · 5 months ago
Slot Tech Supervisor
Aurora, IL
Full-time
Onsite
Entry, Mid Level
$26/hr - $28/hr
2+ years expHollywood Casino Aurora is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. The Slot Tech Supervisor will provide guidance and supervision to staff, ensure compliance with operational goals, and maintain high standards of customer service while overseeing the technical aspects of slot machines and gaming devices.
Gambling & Casinos
Responsibilities
Responsible for providing guidance and daily supervision to staff in the department . Supports and administers operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
Responsible for supporting compliance to departmental budgets
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Monitor electronic gaming device activities for adherence to established procedures
Assists with service calls in accordance with established procedures
Notifies manager if any technical issues arise that cannot be repaired and when materials need to be ordered
Assists with determinations regarding types of materials, supplies, or tools to be used within established guidelines
Assists in layouts to installations of slot machines
Assists in preventative maintenance of slot machines
Troubleshoots and repairs machine malfunctions and player tracking system problems. Complete correspondence needed to move, convert, or install slot related equipment
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Must be at least 21 years of age
Associates degree (A.A) from technical school; or two years experience in the technical field; or equivalent combination of education and experience
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Preferred
Two years of technical supervisory experience preferred
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Aurora
Hollywood Casino Aurora is located in Aurora, IL, a western suburb of Chicago.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Holly Kovanda, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase