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Block · 5 hours ago

Strategic Account Management, Food & Beverage

Boston, MA, United States of America

Full-time

Onsite

Mid, Senior Level

$108K/yr - $203K/yr

3+ years exp

Block is a technology company that builds solutions to increase access to the global economy. The Strategic Account Management organization is seeking a professional to grow Square’s Food and Beverage Strategic Accounts program, serving as a trusted advisor to Food and Beverage executives and operators to enhance their operations and performance.

Financial Services

H1B Sponsor Likely

Responsibilities

Own and grow a portfolio of 250 strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction

Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions

Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams

Collaborate cross-functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes

Lead quarterly business reviews and deliver data-driven insights to C-level stakeholders

Negotiate and manage contracts and pricing, ensuring mutual value and long-term partnership success

Provide white-glove support, troubleshooting critical issues and driving proactive seller engagement

Qualification

Strategic Account ManagementCustomer SuccessEnterprise Relationship ManagementSaaS experienceF&B technology experienceTechnical acumenNegotiation skillsStorytelling skillsCommunication skillsProblem-solving skills

Required

3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management

Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology

Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams

Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures

Excellent storytelling and communication skills, both written and verbal

A track record of consistent over performance on key metrics and a proactive, ownership-driven work style

Ability to thrive in ambiguity, balancing strategic vision with hands-on execution

Preferred

Restaurant or F&B technology experience is strongly preferred

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)