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Emergency Restoration Xperts (ERX) · 1 month ago

Project Coordinator Repairs

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

Emergency Restoration Experts (ERX) is a growing company providing superior emergency property restoration services. The Project Coordinator Repairs will assist the Manager(s) with administrative and accounting functions of managing jobs, ensuring effective project management and customer satisfaction.

Building MaintenanceConstructionConsultingHome ImprovementRisk Management

Responsibilities

Create and maintain a Central Job File for each job and ancillary files where needed

Ensure the project managers maintain complete and accurate data to enable efficient and effective production management

Professionally and effectively address customer concerns and follow through to resolution

Project tracking and reporting, including adjusting the project database, updating production boards, recurring reports, and creating new reports when needed

Act as secondary representative to client. Provide metrics on revenue, costs, collections and work load

Assist with other office and mitigation functions as needed

Accurate invoicing and progress billing

Ensure project managers collect on every job to maintain minimal AR 30-60 and 0 AR over 60 days

Create profit margins for each job prior to job commencing. Track status through each phase of job

Assist with the creation of work orders

Maintain contact with all current Repairs customers to evaluate job satisfaction and progress

Qualification

Construction industry experienceInsurance industry experienceCustomer service skillsDash software proficiencyEffective communicationComputer skillsInternet skills

Required

Previous experience working in the Construction and/or Insurance industry is preferred

Strong customer service skills. Must be able to effectively demonstrate a positive brand awareness through all interactions with customers for mitigation

Ability to communicate effectively with all departments

Must be able to effectively operate and navigate Dash. All notes, documents and interactions will be tracked through Dash

Must possess computer and internet skills

High School Diploma or GED