Alliant Credit Union · 2 months ago
Sr. ServiceNow Administrator
Chicago, IL
Full-time
Hybrid
Senior Level
$84K/yr - $131K/yr
5+ years expAlliant Credit Union is seeking a Senior ServiceNow Administrator to lead the technical aspects of the ServiceNow system. The role involves providing technical leadership, supporting end users, and ensuring the governance and integration of the ServiceNow application.
Financial Services
Responsibilities
Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance
Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level
Maintain and enforce ServiceNow governance policy
Responsible for application and data integration from various sources into ServiceNow
Collaborate with the internal communications team to design, build and deploy the ServiceNow site
Design, build and deploy comprehensive approved ServiceNow change control improvements
Ensure that pro-active monitoring is in place for ServiceNow Software systems
Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application
Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application
Ensure change management procedures and methodologies are implemented and followed
Ensure that critical systems data is backed up and recoverable in the event of a disaster
Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements
Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW
Develop and maintain the 'State of the ServiceNow Environment' document that entails infrastructure performance, capacity and application/environment continuous improvement plans. Completed by interviewing key stakeholders and maintaining application, server and storage utilization information
Inform the annual budget process of the necessary project information to execute upon the improvement items detailed in the 'State of the SharePoint Environment' document
Qualification
Required
4 Year Bachelors Degree in Computer Science or Related
5 Years ServiceNow or Related
Provide ServiceNow end user support
Responsible for end-user account administration, permissions and access rights in accordance to governance
Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level
Maintain and enforce ServiceNow governance policy
Responsible for application and data integration from various sources into ServiceNow
Collaborate with the internal communications team to design, build and deploy the ServiceNow site
Design, build and deploy comprehensive approved ServiceNow change control improvements
Ensure that pro-active monitoring is in place for ServiceNow Software systems
Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application
Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application
Ensure change management procedures and methodologies are implemented and followed
Ensure that critical systems data is backed up and recoverable in the event of a disaster
Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements
Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW
Develop and maintain the 'State of the ServiceNow Environment' document that entails infrastructure performance, capacity and application/environment continuous improvement plans
Inform the annual budget process of the necessary project information to execute upon the improvement items detailed in the 'State of the SharePoint Environment' document
Preferred
2 Years Agile Delivery Methodologies ITIL or Related
Service Now Certification
Benefits
Work from home up to 3 days a week
Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement
Company
Alliant Credit Union
Alliant Credit Union is an Illinois-chartered credit union.
501-1000 employees
H1B Sponsorship
Alliant Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (11)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Dobbins
Chief Executive Officer
Hector Crespo
SVP, Head of Marketing, Design, and Brand
Recent News
2026-01-06
Company data provided by crunchbase