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Bottom Line · 2 weeks ago

OPERATIONS & STUDENT SUPPORT COORDINATOR

Detroit, MI

Full-time

Onsite

Mid Level

$44K/yr - $44K/yr

3+ years exp

Bottom Line is a nationally recognized nonprofit organization dedicated to helping degree-aspiring students of color from under-resourced communities. The Operations and Student Support Coordinator will support the operations of the organization while providing guidance and assistance to first-generation college students in their educational journey.

Education

Responsibilities

Oversee the proper use, functionality and cleanliness of the Bottom Line office space and equipment

Maintain Bottom Line office spaces at partner sites

Ensure proper maintenance and availability of office furniture

Manage inventory and ordering of all office materials and supplies

Deliver best-in-class support to all members of the Bottom Line community by answering questions, directing them to the appropriate parties, and/or taking detailed messages

Manage student sign-in process and have knowledge of students in the office at all times

Confirm appointments for Access students

Maintain a welcoming environment as the primary front desk staff person

Order and maintain inventories for all sites including programming snacks

Accept and distribute packages and mail deliveries

Maintain relationships with landlord, external vendors and other facilities personnel

Serve as the technology point person for all IT issues, troubleshooting where appropriate and contacting vendors as needed

Maintain regular contact with Bottom Line Operations and Technology Department

Ensure equipment is functioning and ready for use each day, including Computers, Phones, Network, Copiers/Printers, and Mailing Machine etc

Serve as a back-up advisor for staff vacations, departures, and overflow students

Provide one-on-one guidance to a back-up caseload of high school seniors:

Coach each student towards a college list that meets Access Program standards, is individualized to that student, and is in line with admissions and affordability data

Help each student brainstorm, revise, and finalize college essays by utilizing both in-person and remote support tools

Design individualized service plans to ensure each student submits complete, high-quality college applications by institutional priority deadlines

Support students in identifying and completing missing/additional application materials throughout the Winter and Spring

Guide students (in person or remotely) to submit FAFSA and/or CSS Profile by institutional priority deadlines

Support students with submitting a deposit to a college by May 1 st

Maintain ongoing communication with students

Lead 60-minute meetings when needed at the Bottom Line office, a high school campus, or other off-site locations throughout the region

Respond to all student text/calls/emails within 2 business days

Develop individualized communication plans to ensure students remain engaged with the program and meet deadlines

Reschedule student appointments for all advisors

Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills

Track and record student progress in our database, using both quantitative and qualitative measures

Greet and meet students as they arrive from their bus drop-off at Wayne State’s campus

Complete sign-in and sign-out for all students in attendance

Ensure snacks are available for students at every program or workshop

Wait for parent pick-up after programming has ended

Greet and oversee students at partner sites after school hours

Facilitate one-to-many after-hours programming at Bottom Line Detroit headquarters and partner sites, including workshops, handling arrangements for guest speakers, participating in college tours, and other field trips

Ensure all students complete an exit ticket before their departure

Maintaining a safe, welcoming, and productive environment for students

Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

Qualification

Customer service orientationTechnology troubleshootingProject management skillsAutonomous workAttention to detailCollaborative workCommitment to missionCommunication skillsTime management