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Digitas Health · 9 hours ago

Account Supervisor

Philadelphia, PA

Full-time

Hybrid

Senior Level

$74K/yr - $106K/yr

5+ years exp

Digitas Health is the first global connected-health agency, specializing in helping health brands create deeper connections with their customers. The Account Supervisor role involves providing strategic input and direction on assigned accounts while managing junior staff and maintaining client relationships.

Health CareMedical

Responsibilities

Drives the process and details, and develops tactical plans. Forecasts budgets

Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates

Raises client awareness as to when changes in client direction affect estimates

Thorough knowledge of contract and its implications

Sound decision making regarding hours dedicated to jobs, what to prioritize

Thorough knowledge of all basic financial tools necessary to account management

Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions

Takes on wider, informal leadership responsibilities within the agency

Provides clear and fair direction & feedback to junior account staff

Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience

Continuously learning technology

Demonstrates and applies extensive and expert knowledge of assigned brands

Successfully serves as point of authority and/or source of advice for therapeutic area

Ensures team adherence to agency process. Identifies issues and leads problem resolution

Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details

High-level analysis of category, research, and competitive data

Analyzes and extracts findings/issues from all available marketing data

Active in strategic development

Demonstrates passion for the brand

Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines

Supervises and effectively manages the production of client-approved marketing tools

Collaborates on creative brief development

Assumes responsibility for the writing and preparation of marketing communications plans and proposals

Communicate key Client issues/ initiatives to team accurately and in timely manner

Demonstrates the ability to think creatively and strategically

Basic knowledge of PHCG businesses, offerings, and tools

Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value

Frequent, positive client contact with key clients

Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

Understands, communicates and advocates the agency POV (point-of-view)

Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly

Presents complex data or messages in clear, succinct, compelling manner to clients

Lead role in ensuring timely, accurate client documentation & correspondence

Qualification

Healthcare communications experienceStrategic planningClient relationship managementBudget managementTeam leadershipTrustSelf developmentIntegrityCommunication skills