DUAL North America · 2 months ago
Head of HR Client Services - Corporate & Commercial
Rugby
Full-time
Onsite
Director/ExecutiveDUAL North America is a global insurance group with a strong employee ownership culture. The Head of HR Client Services will lead the HR Client Services function, driving financial success and client satisfaction through innovative service design and operational excellence.
CommercialFinancial ServicesInsurance
Responsibilities
Lead the Howden HR Client Services function, taking ownership of its strategic direction and ensuring excellence in delivery
Provide leadership, guidance, and motivation to HR Consultants and strategic partners, overseeing their work and supporting both individual performance and team development
Drive the evolution of products, pricing, services, and the overall HR Client Services proposition to ensure it remains relevant and valuable to our audience. Collaborate with Operations and Marketing to execute business strategies that support retention and growth, aligned with short- and medium-term goals
Manage and nurture relationships with key clients, overseeing service delivery and renewal processes to maintain high levels of satisfaction and engagement
Take responsibility for relationship management and service delivery with key suppliers and partners, ensuring alignment and quality across all touchpoints
Partner with the Marketing team to support both external and internal lead generation campaigns that promote HR services and drive interest
Qualification
Required
Proven experience in leading HR consultancy or people client services functions, ideally within a complex or matrixed organisation
Strong commercial acumen with a track record of delivering financial success through HR service propositions
Demonstrated ability to lead, motivate and develop high-performing teams, including consultants and strategic partners
Ability to shape and evolve service propositions, pricing strategies, and delivery models aligned with business goals
Strong interpersonal and communication skills to manage key client and supplier relationships, ensuring high retention and satisfaction
Experience in designing and delivering HR products and services that are fit-for-purpose and compliant with regulatory standards
Skilled in working cross-functionally with Marketing, Operations, and Sales to drive growth and service excellence
Up-to-date knowledge of employment law, HR regulations, and health & safety standards
Ability to support lead generation and conversion activities, contributing to broader business growth
Extensive experience in HR consultancy, or people client services roles, with demonstrable experience in a leadership capacity
Experience managing budgets, pricing models, and service delivery frameworks
Proven success in evolving service propositions and driving client engagement strategies
Familiarity with marketing and sales collaboration to support lead generation and conversion
Preferred
Experience working in or with outsourcing, professional services, insurance, or similar sectors is advantageous
Benefits
Flexible hours
Hybrid working
Company
DUAL North America
DUAL North America offers commercial property, financial, and casualty services.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Johnson
Chief Executive Officer
Recent News
2025-10-21
2025-10-20
Coverager - Insurance news and insights
2025-03-18
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