Ashby · 5 months ago
Startup Customer Success Manager - Americas
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expAshby is a company focused on creating an excellent customer experience for early-stage customers. They are seeking a Startup Customer Success Manager who will manage customer relationships, create onboarding materials, and lead projects that enhance customer success.
Human ResourcesManagement Information SystemsRecruitingSoftware
Responsibilities
Create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently
Assist via email and customer calls when needed
Take ownership of a book of customers for whom you’d be the main point of contact in our shared inbox and hop on customer calls per our SLAs
Take ownership of medium and large projects that are core to our team’s operations
Build an in-app onboarding experience using CommandAI
Creation of a live, foundational webinar series + recorded content
Build retention best practices into our engagement with customers that extend well beyond just onboarding
Qualification
Required
At least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager
2+ years of customer-facing experience supporting a complex and rapidly evolving product (for complexity, think tools like Zapier, HubSpot, and Acuity Scheduling) OR have Recruiting/Recruiting Operations experience as an Ashby user
Enjoy becoming a subject matter and product expert to help deliver excellent experiences when assisting customers in solving complex challenges
Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively
Possess keen attention to detail, ensuring email and live responses are thorough, clear, and empathetic
Strong written and verbal communication skills
Curious in addressing customers and creating solutions that improve workflows
Benefits
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.
Company
Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$120.01MKey Investors
Lachy GroomF-PrimeElad Gil
2025-07-22Series D· $50M
2024-06-03Series C· $30M
2022-03-03Series B· $26.51M
Recent News
2025-09-19
2025-09-19
Crunchbase News
2025-09-03
Company data provided by crunchbase