CCS · 2 months ago
Patient Engagement Specialist
Seattle, WA
Full-time
Hybrid
Entry Level
1+ years expCCS is a strategic partner addressing America's healthcare challenges through chronic care management. The Patient Engagement Specialist serves as the primary contact for patients, guiding them through onboarding and ensuring a seamless start to their therapy journey while promoting adherence to CCS support programs.
InternetRetailSports
Responsibilities
Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies
Provide support with the proper use of medical devices and supplies offered by CCS Medical
Troubleshoot devices or supply issues via telephone and support patients through setup, data transmission, and early-use challenges
Onboard new patients, answer device-related questions, and identify barriers to product use or adherence
Schedule patients for ongoing diabetes coaching and education
Assist pharmacists and CDCES clinicians with patient surveys related to diabetes management
Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment
Screen for and route appropriate cases to Certified Diabetes Care and Education Specialists for advanced clinical support
Provide support on device functionality, CCS digital tools, mobile app usage, and program benefits
Accurately document all patient interactions and outcomes in CCS systems in a timely manner
Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure
Maintain strict confidentiality and comply with HIPAA, Medicare, Medicaid, and private insurance regulations
Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends
Follow all CCS policies, procedures, and compliance standards
Qualification
Required
High school diploma or equivalent required
Excellent verbal communication, organizational, and follow-through skills
Demonstrated compassion and a genuine desire to support and assist patients
Exceptional organizational skills and strong attention to detail
Ability to interpret and follow written, verbal, and diagram-based instructions
Capable of resolving problems involving multiple variables within standardized procedures
Flexibility to accommodate varying work schedules, including evening and weekend shifts
Strong multitasking capabilities and the ability to manage competing priorities
Preferred
1–3 years of customer service experience in a healthcare setting preferred
Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Ongoing training and professional development
Remote or hybrid work options (if applicable)
Wellness programs and mental health support
Company
CCS
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cohere Capital
2021-01-20Private Equity
Leadership Team
Daron Horwitz
Chief Executive Officer
Patrick Novak
Chief Operating Officer
Recent News
Company data provided by crunchbase